Remote Contact Center Supervisor
4 weeks ago
The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on‑site or remote. This position will consistently ensure that the highest level of service is provided to our customers. Responsibilities Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs. Provide coaching and mentoring to team to create and foster engagement, as well as a high‑performance culture. Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution. Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through. Monitor team members email and department communication to ensure proper feedback is provided as necessary. Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience. Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members. Partner with management to identify areas of opportunity to improve the customer experience. Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service. Act as management escalation point for escalated calls. Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi‑monthly and monthly basis. Keep abreast of new company products, services and procedures to ensure thorough team communication. Maintain positive department morale through subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment. Work with management on Customer Contact Center initiatives. Appropriately escalated customer dissatisfaction with call center leadership team. Other duties as assigned by Supervisor. Minimum Qualifications Demonstrated ability and experience in providing leadership and motivation Working knowledge of Call Centers concepts, practices and procedures Knowledge of cable and telecommunications products and services At least 2 years’ experience in call center and customer service center role At least one year of AMDOCS experience strongly preferred Superior customer service delivery skills Focused, driven to achieve Ability to work a flexible schedule that includes days, evenings, weekends and holidays Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Telecommunications Location & Salary: Miami, FL $115,000.00–$212,500.00 (1 week ago) #J-18808-Ljbffr
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Remote Contact Center Supervisor
3 weeks ago
Fort Lauderdale, United States Hotwire Communications Ltd Full timeThe Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on‑site or remote. This position will consistently ensure that the highest level of service is provided to our customers. Responsibilities Lead and manage a team of customer engagement specialists to ensure successful processes for schedule...
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Contract Activation Supervisor
2 weeks ago
Fort Lauderdale, United States Remote Staffing Full timeContract Activation SupervisorAs the Contract Activation Supervisor you will be responsible for assisting in evaluating and implementing pricing strategies and models based upon current business and competitive market dynamics. You will also lead a team of four analysts from supporting their growth and development to assisting in escalations.What you will...
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Director, Contact Center Operations
2 weeks ago
Fort Lauderdale, United States The Ritz-Carlton Yacht Collection Full timeDirector, Contact Center Operations & Analytics page is loaded## Director, Contact Center Operations & Analyticsremote type: Hybridlocations: Ft. Lauderdaletime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-100840**Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury**Embark on an extraordinary journey with...
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Legal Sales Manager
4 weeks ago
Fort Lauderdale, United States Mayersohn Law Group, P.A. Full timeLegal Sales Manager - Call Center Supervisor 3 days ago Be among the first 25 applicants Do you have proven experience leading a call center team and driving performance through metrics, coaching, and client service excellence? If so, this could be the next step in your career. We’re seeking a dynamic leader who thrives in fast-paced environments,...
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Legal Sales Manager
3 weeks ago
Fort Lauderdale, United States Mayersohn Law Group, P.A. Full timeLegal Sales Manager - Call Center Supervisor 3 days ago Be among the first 25 applicants Do you have proven experience leading a call center team and driving performance through metrics, coaching, and client service excellence? If so, this could be the next step in your career. We’re seeking a dynamic leader who thrives in fast-paced environments,...
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Head of Contact Center Operations
2 weeks ago
Fort Lauderdale, United States The Ritz-Carlton Yacht Collection Full timeA luxury hospitality company in Fort Lauderdale seeks a Director of Contact Center Operations & Analytics. This role involves leading shared services, managing KPIs, and collaborating with senior leadership. The ideal candidate has 10+ years of experience in luxury hospitality or call center operations, strong data visualization skills, and the ability to...
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Legal Sales Manager Call Center Supervisor
1 week ago
Fort Lauderdale, United States WizeHire, Inc Full timeLegal Sales Manager - Call Center Supervisor Mayersohn Law Group, P.A. • Fort Lauderdale , FL , US Posted 2 days ago Description Do you have proven experience leading a call center team and driving performance through metrics, coaching, and client service excellence? If so, this could be the next step in your career. We’re seeking a dynamic leader who...
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Legal Sales Manager Call Center Supervisor
7 days ago
Fort Lauderdale, United States WizeHire, Inc Full timeLegal Sales Manager - Call Center Supervisor Mayersohn Law Group, P.A. • Fort Lauderdale , FL , US Posted 2 days ago Description Do you have proven experience leading a call center team and driving performance through metrics, coaching, and client service excellence? If so, this could be the next step in your career. We’re seeking a dynamic leader who...
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On site
2 weeks ago
Fort Myers, United States Lee Health Full timeLocation:Orion Building -6630 Orion DriveFort Myers FL 33912Department: Lee Physician GroupWork Type: Full TimeShift:Set shift assigned upon offerMinimum to Midpoint Pay - / hour📞 Start 2026 Strong Now Hiring: Patient Access Specialist / Contact Center RepresentativeON-SITE | Above-Market Pay | Career Stability with Lee Health📍 Location: Orion Building...
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On site
7 days ago
Fort Myers, FL, United States Lee Health Full timeLocation:Orion Building -6630 Orion DriveFort Myers FL 33912 Department: Lee Physician Group Work Type: Full Time Shift:Set shift assigned upon offer Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour Start 2026 Strong Now Hiring: Patient Access Specialist / Contact Center Representative ON-SITE | Above-Market Pay | Career Stability with Lee Health ...
