Warranty Analyst

3 weeks ago

Grove City, Ohio, United States Horton Emergency Vehicles Full time

Since 1968 Horton Emergency Vehicles has built the industry's most innovative ambulances for first responders risking their lives to save others. Horton designs, manufactures, and delivers the highest-quality, most tailor-made ambulances the market has to offer.

Horton Emergency Vehicles is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group's extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV's and much more. Our 6,500+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

Warranty Analyst - Fire Truck

Provides support for two functions, reviews and enters incoming vehicle warranty report data onto vehicle history Excel spread sheet record, processes returned warranty parts for warranty coverage through vendors, reports to warranty Manager

Responsibilities:

  • Review incoming warranty claim forms for completeness and enter vehicle information
  • Check incoming warranty claim data for billing accuracy and vehicle registration
  • Works closely with cross-functional teams to verify accuracy of warranty charges
  • Translates technical vehicle service related data, codes information, and enters onto vehicle history Excel spread sheet in subcategories
  • Processes defective warranty return parts for return to vendor for labor credit and replacement of defective parts
  • Contact vendors when necessary to arrange RMAs for labor credit and defective parts return
  • Help maintain log for return parts
  • Processes shipping of warranty replacement parts to Dealers and repair facilities and ensures delivery of parts in a timely manner
  • Works with stockroom and parts sales to transfer parts as needed

The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and/or training as requested by your line manager

Requirements (education, experience, travel, physical, work environment):

  • Proficient in MS Office Outlook, Word, experience with Excel spreadsheet formulas and report generation.
  • Mechanical aptitude necessary to correctly code and organize technical data portion of Excel spread sheet
  • Strong organizational skills with the ability to multi-task in an ever-changing and demanding environment.
  • Ability to communicate and interact with others
  • Data entry skills (important)
  • Attention to Detail/Accuracy
  • Ability to work independently, with minimal or no supervision
  • Good interpersonal skills
  • Good verbal and written communication skills.
  • Associate degree in Technology or 2 years of relevant experience in a manufacturing/parts sales environment (preferred), or an equivalent combination of education and experience.

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