Transportation Expert
6 days ago
Company Overview
First Student is a leading provider of school transportation services, serving over 5 million students daily. Our team of experts strives to ensure safe and reliable transportation for our customers.
Job Description
The Technical Assistance Center Analyst plays a crucial role in supporting technicians with vehicle diagnostics, troubleshooting, and repair processes. This position involves providing detailed call information to maintenance personnel and senior management, as well as maintaining a database of field experts.
Key Responsibilities:
- Analyze trends in parts costs and identify high-value/high-frequency components impacting fleet maintenance budgets.
- Investigate frequent misdiagnoses and recommend solutions to improve diagnostic accuracy and reduce downtime.
- Collect and interpret data to identify patterns in repairs, warranty claims, and part replacement cycles.
- Work closely with technical teams to develop actionable insights from diagnostic and repair data.
- Generate reports and presentations to inform leadership of cost-saving opportunities and quality improvements.
- Assist in the development of best practices for troubleshooting and repair based on data insights.
- Support continuous improvement initiatives focused on minimizing repair costs and enhancing fleet reliability.
- Assist Engineering in reviewing parts quality issues to identify root causes and partner with vendors for continuous improvement.
- Monitor new diagnostic tools and processes to enhance efficiency and accuracy in fleet maintenance operations.
Qualifications:
- A minimum of 15 years of experience in Automotive or Diesel Maintenance, with a focus on modern vehicle on-highway diagnostics and troubleshooting.
- Master ASE Technician Certification in one of the following Series: A, S, H, or T. A combination of two or more ASE Master Certifications is preferred.
- An Associate's degree in automotive or Heavy-Duty Equipment maintenance is preferred but not required.
- Electric Vehicle Experience is a plus.
- Proficiency in Microsoft Office applications (Word, PowerPoint, and Excel).
- Excellent communication and interpersonal skills.
- Ability to exercise diplomacy, judgment, and discretion in establishing and maintaining good working relationships.
- Proven ability to provide positive and effective customer service.
- Detail-oriented and able to multi-task.
- Working knowledge of United States and Canadian geography.
- Ability to work normal business hours and occasional evening or holiday shifts.
Benefits
First Student offers competitive compensation and benefits packages, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation time.
Professional Advancement
We believe in promoting from within, offering tremendous opportunities for growth and advancement.
Extensive Training
We invest in our employees' skills and knowledge, providing training in areas such as safety and security, injury prevention, technology, and equipment.
Diversity & Inclusion
We strive to create an inclusive and diverse work environment where all employees feel valued and respected.
Community Service & Impact
We are committed to making a positive impact in our communities through our services and community outreach programs.
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