Business Technology Solutions Manager

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers, and consumers worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage, and passion to drive life-changing impact to ZS.

Our most valuable asset is our people.

At ZS , we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

ZS's Digital & Technology practice drives measurable impact to client business performance through technology-enabled products and solutions, and consistent best-in-class delivery, at a global scale. ZS's Digital and Technology practice success is driven by collaborating with our domain practices and client teams to embed digital and technology assets and innovations in their services and helping them create a harmonized and distinct ZS technology experience for our clients.

ZS's Business Technology Solutions team is responsible for leading end-to-end project delivery across all phases, including discovery, requirements gathering, design, implementation, testing, and operations. This team seeks opportunities to undertake diverse tech roles and foster continuous innovation which benefits individual professional growth and delivers world-class technology solutions. Additionally, this team configures ZS's proprietary software used to streamline business processes for commercial groups at client organizations, taking overall ownership of solution delivery, managing operations services, client stakeholder management, contributing to business development and selling activities, project planning, and team management.

BUSINESS TECHNOLOGY SOLUTIONS MANAGER

What You'll Do:

• Have significant direct client interaction, managing multiple projects simultaneously.
• Deeply understand client's business challenges and provide thought leadership in addressing issues. Work proactively to bring the best of ZS expertise to the client(s).
• Work with onshore and offshore teams to develop price estimates, plan capacity, coordinate delivery of the end-to-end technology capability (BI Reporting, Analytics, AI, Digital, Big Data, Cloud, MDM) solution, report project status, and act as escalation path for clients.
• Work in tandem with global counterparts in planning and accomplishing planned activities, identification of risks, and mitigation strategy.
• Apply ZS methodology and Agile delivery concepts to the project(s).
• Ensure technical design is robust and scalable solutions consistent with ZS and industry practices; take advantage of existing assets while maintaining a balance between architecture requirements and specific client needs.
• Provide project leadership and direction on one or more projects while maintaining a high-quality level of service.
• Develop and manage client relationships on projects. As a technology leader, bring new ideas around technology trends, outlook for continuous improvement, and capabilities to our clients.
• Identify and drive opportunities for selling additional work to clients. Update senior leaders, prepare, and present compelling and creative client presentations.
• Identify latest technology trends and domain trends to develop ZS POV and drive innovative solutions for our clients.
• Serve as the single point of contact and advisor for clients to facilitate their business needs and program demands through solutions and services.
• Bridge business and technical teams by being fluent in the language of consulting (business drivers, process), design, and technology (systems architecture, data warehousing, report creation).
• Coach the cross-functional project team on the business perspective and strategic imperatives to inform key project decisions.
• Collaborate with other ZS internal expertise teams - Architects, Validation/testing, etc. to ensure best-in-class technology solution.
• Mentor, develop, and motivate ZS teams and people; lead by example.

What You'll Bring:

• Bachelor's/Master's degree with specialization in Computer Science, MIS, IT, or another computer-related discipline.
• 7+ years of relevant hands-on IT services or consulting industry experience leading medium-large scale technology solution delivery engagements; minimum 5 years of experience leading large delivery teams.
• Ability to effectively manage multiple projects at the same time.
• Experience in leading and building POV on new technology or problem-solving, innovation to build firm intellectual capital.
• Extensive experience in big data and cloud technologies.

Additional skills:

• Strong client presence and ability to communicate verbally and in writing technical concepts to all audiences.
• Significant supervisory, coaching, and hands-on project management skills.
• Ability to manage a virtual global team environment that contributes to the overall timely delivery of multiple projects.
• Willingness to travel to other global offices as needed to work with clients or other internal project teams.

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth, and professional development. Our robust skills development programs, multiple career progression options, internal mobility paths, and collaborative culture empower you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel: Travel is a requirement at ZS for client-facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To Complete Your Application: Candidates must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

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