Hotel Innkeeper

About Cascade Hotel — A Tribute Portfolio Hotel
Nestled in the heart of Kansas City’s Country Club Plaza, Cascade Hotel blends contemporary
hospitality, creativity, and excellence.

The Director of Rooms at the Cascade Hotel is responsible for overseeing all aspects of the
Rooms Division including Front Office, Housekeeping, Valet/Bell Services, and Guest Relations.
This leadership role ensures exceptional service delivery, operational excellence, and financial
performance, aligned with the hotel’s luxury standards and the Tribute Portfolio brand identity.

Oversee daily operations of Front Office, Housekeeping, Valet/Bell Services, and Guest

service coordination.
Maintain clear communication and collaboration with all hotel departments.
Enforce hotel policies, service standards, and safety protocols.
Serve as Manager on Duty as needed, promptly resolving guest and operational concerns.

Manage guest feedback and implement strategies to improve satisfaction scores.
Ensure valet operations are efficient, secure, and guest-focused.

Valet and Bellman Operations

Implement and monitor procedures for parking lot management and vehicle
of parking facilities.

Financial Management

Develop and manage departmental budgets while controlling labor and operating
Maintain accurate valet revenue tracking and financial reporting.
Identify opportunities to maximize revenue and operational performance.

Conduct regular performance evaluations and provide coaching and feedback.
Foster a positive, collaborative, and service-driven team culture.

Process Improvement

Implement and maintain standard operating procedures and quality assurance programs.
Ensure compliance with all brand and hotel standards, including Tribute Portfolio
Conduct regular inspections of rooms, public areas, and valet operations to uphold luxury
Bachelor’s degree in hospitality management or a related field (preferred).
Minimum 5 years of leadership experience in hotel operations (Front Office,
Housekeeping, or Valet/Bell Services).
Strong knowledge of guest service standards and luxury hospitality operations.
Proven success in budgeting, forecasting, and financial management.
OPERA) and Microsoft Office 365.
Availability to work flexible schedules, including nights, weekends, and holidays.

and perform physical tasks such as standing, walking, and reaching throughout the shift.
Medical, dental, and vision insurance
Employee discounts across our hotel and affiliated properties