Senior Associate

2 weeks ago


Arlington VA, United States Optomi Full time

Senior Associate – Network Operations (Full Time, Contract;Onsite in Arlington, Virginia) Optomi, in partnership with one of our clients, is seeking a highly skilled Senior Associate – Network Operations. In this role, you'll be a key part of the Network Operations Center, ensuring the stability and performance of critical systems across mainframe, Windows, Linux, and hybrid environments. You'll use tools like PRTG and Control-M to monitor services, resolve incidents, and coordinate major outage response with engineering teams and vendors. Your work keeps operations running smoothly while driving improvements in monitoring, automation, and incident management. Responsibilities: Monitor enterprise systems using PRTG and other observability tools, ensuring performance and uptime across mainframe, Windows, and Linux environments. Serve as the first responder for system and application incidents—performing initial triage, troubleshooting, and escalation. Coordinate major incident management, including engaging on-call teams, vendors, and providing timely stakeholder communications. Administer and maintain Control-M enterprise scheduling, migrating jobs to production and resolving scheduling conflicts. Perform routine system health checks, capacity monitoring, and support hardware/software maintenance activities. Maintain accurate documentation of incidents, schedules, processes, and contribute to continuous improvement of monitoring and automation practices. Apply today if your background includes: 2+ years in a NOC or IT Operations environment supporting enterprise production systems Hands-on experience with PRTG (or similar monitoring tools) creating and tuning alerts/dashboards Experience administering Control-M job scheduling and troubleshooting job failures Working knowledge of IBM z/OS mainframe monitoring and basic triage Strong incident response background, including first-level triage and coordinating major incidents Clear, timely communication during outages, with strong documentation and stakeholder updates



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