General Manager, US

Requisition ID 2218-Posted - USA - North America - External Location (1) - International Managing Director International & Auctions Direct Reports: Head of Private Client Accounts US Sales and Retail teams Commercial Buying Digital Trading Indirect day to day management of wider local team including Marketing, Finance & Operations, working within a matrix structure. Location: Washington DC Berry Bros. & Rudd, the iconic 325-year-old London-based wine and spirits company, is preparing to launch in America with its first retail, experiences and membership offering in Washington, D.C. As the worlds most-trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future. A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart. The job in a nutshell To be an integral part of the launch and ongoing success of Berry Bros. & Rudd in the USA. Working closely with Jamie Ritchie (MD International and Auctions), you will be responsible for managing the team, focusing on customer acquisition and delivering sales through relationship building and a level of service that is more akin to the hospitality business but also aligned to the Home of Collecting strategy. You will assume responsibility for delivering the companys growth ambitions while ensuring that Berry Bros. & Rudd standards are maintained to the highest level to optimise customer engagement and service excellence. Who you will work with Internal: The local Washington based team and supporting functions based in the UK External: Private and Shop Customers, Producers, Wholesalers, Distributors, media and local service providers What you will do Work closely with the MD International & Auctions to develop and deliver the USA business plan in line with the agreed targets Develop and deliver agreed annual plans and appropriate customer, sales and service performance measures (revenue, margin, customer acquisition and NPS) Establish the Year 1 team for the US operation; set clear goals and targets for both direct and indirect reports, aligned to the overall business plan. Recruit and onboard new team members as appropriate Provide leadership and direction to the local teams, ensuring that hospitality and relationships are the foundation of providing excellent customer service to all customers Support the performance, growth and development of individual team members Develop Berry Bros. & Rudds thought leadership to be recognised as a market leader and trusted destination Stay abreast of the competitive environment in market and provide comprehensive and accurate information on the fine wine and spirits market Develop strong relationships with the Sales & Service team and functional teams based in the UK to ensure operational efficiency and consistently high levels of customer service Ensure that all working practices comply with US and UK anti-bribery, GDPR and Health & Safety legislation. Compliance What youll bring to the role The Person A smart, energetic, engaging, leader with a strong desire to engage with a start-up mentality; create a hospitality ad relationship driven business; focus on delivering the numbers and passionate about helping to establish BB&R in the USA Engaging in a new vision for BB&R US, bringing fun as well as expertise and energy Your Skills, Knowledge and Experience Great all-round business and management skills Will have led B2C sales teams within businesses that have a high service/luxury culture Adaptable to our way of doing business and extremely flexible we are a start up Part of the next gen of the wine business and wine drinkers who understands the experiential nature required of the current and future wine business Exemplary communication skills, both internally and externally A proven ability to motivate your own team and others Skilled in delegation and coaching, and comfortable empowering others Fine wine expertise not a must better to have great people and management skills Hospitality and relationship building experience is beneficial. #J-18808-Ljbffr