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General Manager
4 weeks ago
Overview Serving as a cornerstone of northern Atlantas newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves and located within steps of SunTrust Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining. Our luxury hotel features 16 floors with 264 rooms including 28 suites, over 20,000 square feet of meeting space and can accommodate business travelers, families on vacation and everyone in-between. Redefining live, work, play, we are a proud play, work, stay destination and seek to provide an unforgettable experience enhanced by our hotel's elevated pool deck in addition to our Lobby Bar and hotel restaurant. Job Description This position functions as the primary, strategic business leader of the Omni Hotel at the Battery Atlanta, responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation intended to deliver a return on investment to ownership. The General Manager leads a team in the development and implementation of property-wide strategies and ensures implementation of brand service strategy and initiatives, with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers and members through personal involvement in the sales process. The position ensures Omni Hotels & Resorts sales channels are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Responsibilities Sets goals and expectations for direct reports. Identifies leadership and fosters career development. Inspires and motivates the team to achieve operational excellence. Creates a cohesive leadership team and positive business environment that consistently delivers results. Develops deployment strategies to market property to continue to grow market share. Supports the sales strategy by encouraging effective revenue management practices. Reviews the STR report, competitive shopping reports, and using other resources to maintain an awareness of the propertys market position. Identifies key drivers of business success. Reviews sales goals and strategies to ensure alignment with positioning and pricing. Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year. Ensures capital expenditure funds are being budgeted and deployed effectively within the program. Works collaboratively with the partnership group to build strong relationships to aid the business objectives of the hotel. Holds staff accountable for successful performance in a positive manner. Uses an open door policy. Communicates with a clear and consistent message regarding property goals to produce desired results. Fosters associate engagement to provide excellent service. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Hires executive committee team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation. Works collaboratively with the Sales Offices to build and nurture strong relationships to aid the business objectives of the hotel. Provides strategic direction and direct support to ensure the success of the group sales team. Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction. Participates directly in risk management issues and prevention including legal and workers compensation. Ensure accurate revenue, expense and labor forecasts and execution. Creates appropriate development plans based on individual strengths, development needs, career aspirations, and abilities. Participates in retention and acquisition. Maintains open lines of dialog and strategy discussion with local partners. Qualifications Prior General Manager experience preferred Previous experience in a similar hotel type and environment preferred Strong leadership skills Excellent communications skills Able to motivate team to provide best-in-class customer service 10+ years of P&L responsibilities Bachelors degree preferred #J-18808-Ljbffr
