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Solutions Engineer

4 weeks ago

Remote, United States RudderStack Inc. Full time

Solutions Engineer (Post Sales) - US Remote (West Coast) About RudderStack At RudderStack, we are redefining enterprise-scale data collection and routing. We are building a customer data platform (CDP) on the customer's own data warehouse. We understand the outsized impact customer data has on businesses, and we understand the challenges and pain points. Weare looking to solve the customer data management problem in enterprises, once and for all, in a secure, compliant and cost‑effective way.
Our customers include Crate + Barrel, Acorns, PrizePicks, and Cars.com. We process critical customer data for some top companies around the world, and are looking for ambitious individuals to join our team and help shape the future of our product.
As a Post‑Sales Solutions Engineer at RudderStack, you will bridge the gap between technical product capabilities and customer success. You will work closely with the Customer Success, Product, and Engineering teams to remove technical barriers, guide customers in building and scaling their data pipelines, and drive adoption of advanced use cases. You will act as a trusted advisor to customers, helping them architect solutions that leverage RudderStack effectively.
This role is ideal for a technically skilled individual who enjoys working closely with customers and translating business needs into scalable data solutions.
Partner with customers post‑implementation to ensure smooth onboarding, adoption, and success with RudderStack’s platform.
Act as a Data Consultant by leading technical discussions and solution design sessions to align customer data architecture with business goals.
Troubleshoot and resolve complex integration or data pipeline issues in collaboration with Product and Engineering.
Provide best‑practice guidance on data collection, transformation, and routing across warehouses and destinations.
Create technical documentation, playbooks, and training materials to accelerate customer enablement.
Act as a customer advocate by sharing feedback and feature requests with internal teams.
Measure and improve key outcomes such as time to value, feature adoption, and customer satisfaction.
3 – 5 years of experience in solutions engineering, customer success engineering, or similar technical customer‑facing roles.
~ Solid understanding of data pipelines, ETL/ELT processes, APIs, and modern data warehouses (e.g. Self‑motivated, adaptable, and eager to learn in a fast‑paced, remote‑first environment.

The total compensation package also includes stock options and a comprehensive benefits package. Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
#Remote working/work at home options are available for this role.