Event Sales and Service Manager

4 weeks ago

Irvine, California, United States BEL Event Productions Full time

TITLE: Event Sales and Service Manager

JOB SUMMARY

Responsible for event management from pre-sales client communications/interactions throughout pre-event, day-of event, and post-event phases to ensure consistent, high-level events. Ensures events provide seamless experiences for clients. Recognizes opportunities to maximize revenue through event bookings, up-selling and offering enhancements to create outstanding events.

COMPENSATION:

  • Competitive Base Salary PLUS Commission

REQUIREMENTS AND CANDIDATE PROFILE:

  • Bachelor's Degree with a minimum of 2 years experience in the event management industry
  • Degree from an accredited university with a focus in Hospitality, Hotel or Restaurant Management, Business Administration, Communications or related major
  • Excellent communication, MS Office, Google Workspace, and presentation skills

JOB RESPONSIBILITIES:

  • This position primarily handles events (weddings, corporate, special occasions, etc.) of varying sizes and complexities.
  • Recognizes opportunities to maximize revenue by securing event bookings, up-selling and offering enhancements to create outstanding events.
  • Ensures events provide a seamless experience for clients, coordinating activities from marketing/sales, concept/design, through service and operations.
  • Responsible for preparing all event documentation, coordinating with internal departments/teams, partners and clients to ensure consistent, high-level events.

CORE WORK ACTIVITIES:

  • Marketing/Sales Outreach, Lead/Client Management, Management of Event Logistics and Operations
  • Works with client to secure new event bookings/sales, including up-selling products and services throughout the event process
  • Uses his/her judgment to integrate current trends in event management and event design
  • Works directly with new leads and clients from pre-event through post-event phases, coordinating with both internal/external teams for the execution of details
  • Identifies operational challenges associated with events and determines how to best work with the staff and customer to solve these challenges and/or develop alternative solutions
  • Participates in customer site inspections and assists with the sales process as necessary
  • Facilitates various meetings as necessary (Banquet Event Order meeting, etc)
  • Coordinates and communicates event details both verbally and in writing to the clients and operational teams/partners
  • Ensures billing accuracy and conducts bill reviews with clients prior to processing the final bill
  • Acts as liaison between field teams, partners and customers throughout the event process (pre-event, event, post-event)
  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, partners, vendors and stakeholders to ensure accuracy and consistency
  • Performs other duties as assigned to meet business needs

A SUCCESSFUL EVENT SALES AND SERVICE MANAGER…

  • Provides exceptional customer service and empowers others to do the same
  • Sets a positive example for client/guest relations…makes courteous, supportive presence known to customer at all times during this process
  • Adheres to all standards, policies, and procedures
  • Converts new client leads into booked events to increase revenue
  • Follows up with customer professionally at all times
  • Responds to and handles questions, problems and complaints
  • Stays available to solve problems and/or suggest alternatives to previous arrangements
  • Works to continuously improve customer service by integrating feedback and personal judgment into action plans
  • Emphasizes client satisfaction during all departmental meetings and focuses on continuous improvement
  • Interacts with clients to obtain feedback on product quality and service levels
  • Ensures others understand expectations and parameters for event activities
  • Leads Event Management Teams
  • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback

About Our Company:

Here at BEL Event Productions, we focus on producing events inspired by our clients' visions, crafting each event through the expertise of our truly artisan event production team. BEL delivers a wide range of in-house event services from event planning & coordination, to expert floral design, specialty furnishings and decor rentals, to all-inclusive packages. Our company is entrusted to deliver complete consistency in turning each client's vision and goals into the reality they are dreaming of...culminating in an event experience that they and their guests will enjoy and remember for a lifetime.

Why Work at BEL Event Productions?

We are a growing company with a highly entrepreneurial and collaborative culture, great team, and lots of room for growth

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