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Education & Quality Specialist

1 month ago

Raleigh NC, United States WakeMed Full time

Overview Are you the right candidate for this opportunity Make sure to read the full description below. The Patient Access Educator/Quality Specialist is accountable to designated management staff throughout the hospital system to provide training for new employees, refresher courses for existing staff, and ongoing training to meet goals developed by both employees and Management. Develops computerized on-line modules for education. Monitors the volume and accuracy of patient demographic and insurance information at the time of registration. Incorporates a strong emphasis on customer service and quality in educational offerings. Serves as a resource to IT in the development of profiles to maximize the accuracy of claims submissions and analyze the data collected during the registration process. Collaborates with designated management staff to identify issues that interfere with the department's ability to meet the goals and develop solutions for same. Responsible for system-wide bi-weekly Registration Task Force and POS Collections Reporting. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. xrczosw With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit . EOE Licensure Not Applicable Education Associate's Degree Required Experience 2 Years Patient Registration Required 2 Years Education - Teaching and Facilitation of Learning Required