Customer Service Manager
2 weeks ago
- Fast growing company with ample room for growth
- Must have Customer Service Management experience within the industrial space
- Lead and mentor the customer service team, ensuring they meet productivity and quality standards.
- Develop and implement customer service policies and procedures tailored to the industrial machinery market.
- Oversee the handling of customer inquiries, service requests, and complaints, ensuring timely resolution and follow-up.
- Work closely with technical support and engineering teams to address complex product issues and coordinate solutions.
- Analyze customer feedback, service reports, and performance metrics to identify opportunities for improvement and implement changes as necessary.
- Provide training and ongoing development for team members on product knowledge, technical support, and customer service best practices.
- Foster strong relationships with key customers to understand their needs and enhance service delivery.
- Collaborate with sales and marketing teams to support customer initiatives and promote new products or services.
- Prepare and present reports on customer service performance and client satisfaction trends to senior management.
- Stay updated on industry trends, machinery advancements, and customer service innovations.
- An educational background in Business Administration, Management, or a related field
- Strong leadership and team management skills
- Proven experience in customer service or retail
- Excellent communication and interpersonal skills
- Problem-solving abilities and a customer-oriented approach
- Proficiency in customer relationship management software
- Competitive salary range around $75,000 - $85,000 base salary.
- Comprehensive benefits package
- A positive and inclusive company culture
- Opportunities for career growth within the retail industry
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Customer Service Manager
2 weeks ago
Joliet, Illinois, United States Michael Page Full timeFast growing company with ample room for growthMust have Customer Service Management experience within the industrial spaceAbout Our ClientOur client is a large organization in the industrial machinery industry, known for their commitment to quality and customer satisfaction. With a strong presence across the United States, they pride themselves on their...
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Customer Service Manager
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Joliet, Illinois, United States Michael Page Full timeOur client is a large organization in the industrial machinery industry, known for their commitment to quality and customer satisfaction. With a strong presence across the United States, they pride themselves on their diverse and dedicated team. Client Details Our client is a large organization in the industrial machinery industry, known for their commitment...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Experience Manager
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Distribution Customer Service Representative
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Joliet, Illinois, United States NFI Industries Full timeOverview: The Warehouse Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical...
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Store Customer Service Representative
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Customer Service Representative
7 days ago
Joliet, Illinois, United States Wal-Mart Stores , Inc. Full timeOverview: We are a dynamic retail company looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service by responding to customer inquiries, resolving issues, and making recommendations on products.Duties and Responsibilities:Greet customers and respond...
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Customer Service Director
6 days ago
Joliet, Illinois, United States Michael Page Full timeOur client is a leading organization in the industrial machinery industry, committed to quality and customer satisfaction. They have a strong presence across the United States, with a diverse and dedicated team.About the RoleLead and mentor the customer service team, ensuring they meet productivity and quality standards.Develop and implement customer service...