Bi-Lingual Spanish Medical Scheduler
2 weeks ago
Job DescriptionJob Description Responsibilities Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. Job Summary The Bi-Lingual Scheduler is responsible for efficiently scheduling, rescheduling, and canceling appointments, including answering questions regarding their exam, and following the workflow to ensure HIPAA compliance. . This role demands exceptional communication skills, ability to schedule complex studies, and a steadfast dedication to delivering outstanding patient care. A high level of empathy and attention to detail are crucial to ensure the safety of the patient and provide the best care possible. Essential Duties and Responsibilities in both Languages Displays excellent communication skills and telephone etiquette. Answers incoming calls in a courteous and professional manner—identifies self and company. Follows workflow and protocol to ensure HIPAA compliance. Places calls to referring physicians for patients expressing difficulty with scheduling, if applicable Ability to defuse situations while handling challenging patients or circumstances with a compassionate approach, recognizing that patients may be concerned about their health. Understands workflow and scheduling expectations, ensuring accurate scheduling of all procedures in accordance with RadNet protocol. Leverages RIS and Knowledge Management resources to provide accurate information regarding insurance, site information, procedures, and prep protocol. Shows care and compassion for all callers. Maintains good rapport with referring physicians, secretaries and clinical site staff. Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry. Updates account information at the point of scheduling. Communicates and interacts with all departments effectively and professionally. Demonstrates comprehension of Key Performance Indicators (KPIs) and consistently meets scheduling and call handling expectations. Stay informed about changes in workflow, important alerts and policies relevant to scheduling and patient care by reading weekly newsletters, Things to Know communication, and team chats. Actively engage in team huddles and training sessions to strengthen expertise, taking ownership of personal development and knowledge enhancement. Punctuality is essential. The scheduler is expected to arrive promptly for each shift, ready to fulfil their responsibility effectively. As a bi-lingual scheduler, effectively communicate with patients in preferred language, ensuring the accurate conveyance of medical information and terminology. Clear and precise communication in both languages in essential to uphold patient safety and satisfaction. PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time. Minimum Qualifications, Education and Experience Must be able to type fluently in English while speaking with callers in either language. Must reside within 50 miles of our Bloomfield NJ training office. Knowledge of medical terminology in both languages. Knowledge of medical insurance plans. Ability to schedule patients rapidly and accurately. General knowledge of computers and Microsoft Office software. Provides clear written and verbal communication in both languages. Detail-oriented. xrczosw Ability to multi-task and be organized.
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Bi-Lingual Spanish Medical Scheduler
2 weeks ago
kenilworth, United States RadNet Full timeJob DescriptionJob DescriptionResponsibilitiesJob SummaryThe Bi-Lingual Scheduler is responsible for efficiently scheduling, rescheduling, and canceling appointments, including answering questions regarding their exam, and following the workflow to ensure HIPAA compliance. . This role demands exceptional communication skills, ability to schedule complex...
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Bi-Lingual Spanish Medical Scheduler
6 days ago
Kenilworth, NJ, United States RadNet Full timeResponsibilities Job Summary The Bi-Lingual Scheduler is responsible for efficiently scheduling, rescheduling, and canceling appointments, including answering questions regarding their exam, and following the workflow to ensure HIPAA compliance. . This role demands exceptional communication skills, ability to schedule complex studies, and a steadfast...
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Kenilworth, NJ, United States RadNet Full timeResponsibilities Job Summary The Bi-Lingual Scheduler is responsible for efficiently scheduling, rescheduling, and canceling appointments, including answering questions regarding their exam, and following the workflow to ensure HIPAA compliance. . This role demands exceptional communication skills, ability to schedule complex studies, and a steadfast...
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Human Resources Generalist
3 weeks ago
Woodbridge, NJ, United States Company Full timeThe HR Generalist supports our corporate & distribution center teams with end-to-end HR operations, including hiring, onboarding, employee relations, payroll coordination, and compliance. This role requires a bilingual (Spanish/English), detail-driven professional with strong Excel and HR systems experience who can manage multiple priorities in a fast-paced...
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Paramus, NJ, United States Bergen New Bridge Medical Center Full timePre-Service Representative, Per Diem Day Shift (8:00am - 2:00pm) (24025) Join Our Team at New Bridge Medical Center! We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you're passionate about making a difference and thrive in a...
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Bi-Lingual Loan Sales Specialist
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