Genesys Developer

2 weeks ago


Essex Fells NJ, United States JSR Tech Consulting Full time

We have a great opportunity available for an experienced Genesys Developer in Newark, New Jersey This is a hybrid onsite, contract to hire opportunity. Local candidates will be given preference. Submit your CV and any additional required information after you have read this description by clicking on the application button. The successful candidate will have at least 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect. Required skills include: - A thorough understanding of Genesys Framework, Integration with internal and external components. - Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies. - A solid understanding on Genesys Architect Flows, Data Actions, OAuth and Integrations objects; Genesys Integration with other Ancillary Products; Genesys Cloud Reporting; and Genesys Cloud APIs. xrczosw - 3+ years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. - Hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect. - Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)


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