Product Support Specialist Technical Support

3 days ago

Wheeling IL, United States BATHING BRANDS INC Full time

Are you a customer service-driven individual interested in joining a well-established and innovative company in a booming industry? Bathing Brands, a national leader in the distribution, installation, and maintenance of steam and sauna bathing environments, is searching for a Product Support Specialist. This full-time Product Support Specialist position is ideal for a technically minded individual interested in the Steam and Sauna industry. Note this is not for an Information Technology-related (IT) position; An aptitude for a range of technical specialties, or any combination, would be a great complement to the role – carpentry, plumbing, electrical, repair, installation, construction, etc.
Our clients range from homeowners to large commercial jobs, and your technical phone support will assist them in completing their projects while furthering our brand representation.
Sauna and Steam are not in every home in America, so the likelihood of finding an expert in these fields is low. However, we will provide training based on your interests and experience if you are passionate about learning and assisting clients. We have long-term employee experts to teach you about our innovative Sauna and Steam Room products and help you start your career as a Sauna and Steam Room Product Phone Support Specialist.
Phone Support Specialist Requirements:
Excellent customer service skillsPrevious experience with one or many technical areas, or strong willingness to learnAbility to prioritize tasks in a fast-paced environmentMust be organized with good memoryGreat computer skills (primarily MS Office) Benefits:
When you join Bathing Brands, not only do you get to work with some great folks, but you'll enjoy comprehensive benefits, too.
In-office work is required for this position, however a remote hybrid schedule is possibleA caring company culture with a casual, yet professional, work environmentPTO, holidays, and an annual paid community day to spend with a charity of your choiceCompany-subsidized Blue Cross Blue Shield health insurance plans are available along with dental, vision, short/long-term disability, and company-paid group AD&D life insurance Employee Assistance Program (EAP)Referral Program401(k) Retirement Plan with annual company matching fundsProfit Sharing Program with bi-annual payouts We are proud to celebrate over 55 years of service to the bathing industry Bathing Brands is uniquely comprised of technicians, designers, educators, and bathing specialists unified by a desire to advance steam and sauna for residences and health & wellness facilities.

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