Technical Support Specialist

3 weeks ago

Wheeling, United States MAG-TECH INC Full time

MagTech is currently hiring a Motor Drive Support Specialist near Wheeling, IL. Please apply below if you are interested and meet the qualifications below Responsibilities: MOTOR DRIVE SUPPORT SPECIALIST is responsible for ALL technical service support for customers, that includes over the phone, e-mail and possible on-site assistance. Provides technical support to the sales team by interpreting and analyzing customer inquiries to ensure customer needs are met. Enter and maintain support call information in tech ticket system for all technical support inquiries. Embrace the Company's Mission, Vision and Goals. Ensure a clean and safe work environment compliant to CLEAN WORKPLACE STANDARDS. Conduct Vigilant Safety Practices. Salary: Starting at $30-35 hourly, Engineers may be salaried higher depending on experience Hours: Business hours - Monday-Friday - 7:00am-4:30pm, Overtime as needed based on project Direct Hire - Permanent Position Job Description: Provide technical (phone, email, and internet support) knowledge and troubleshooting support to customers Enter and maintain support call information in tech ticket system for all technical support inquiries. Handle all technical inquiries including all requests for modifications of standard product and retrofits. Assist technicians with troubleshooting and finding technical documentation and parts for repairs. Job Requirements: Associate's degree in electrical/Electronic/Mechanical Engineering or equivalent education and experience. Experience with servicing and diagnosing motor drives for automation, CNC or robotics strongly preferred Brands include Fanuc, Kuka, Okuma, Mori Seiki, Haas, general VFD's, etc. 1+ years' experience in Technical Support or field service experience is preferred. Ability to read and use schematics and wiring diagrams. Time management skills and attention to details are required. Must have advanced computer skills and can critique and analyze data.

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