Business Analyst

2 weeks ago

Brooklyn NY, United States Search BizAthletes Full time

Business Analyst Enterprise Document Automation (EDA) *3rd Parties Do Not Contact
New York City Department of Social Services (DSS)
#Brooklyn, NY | Hybrid | Contract (GSA MAS IT Solutions)

The New York City Department of Social Services (DSS) supports millions of New Yorkers through essential programs that provide food, housing, healthcare, and employment services.

The Information Technology Services (ITS) division powers this mission delivering the infrastructure, automation, and applications that make equitable service possible across the city.

As part of DSSs ongoing modernization efforts, ITS is seeking a Business Analyst to join the Enterprise Document Automation (EDA) initiative a key project transforming how DSS creates, manages, and delivers vital communications to clients.

The Business Analyst will serve as the bridge between business needs and technical implementation within the EDA Project , which modernizes DSSs IBM FileNet IS/P8 enterprise content management ecosystem.

Youll work closely with developers, QA teams, and stakeholders to define requirements, streamline workflows, and ensure all communications meet accessibility, compliance, and multilingual standards (per Local Law 30).

Elicit and document functional requirements for forms, notices, and client communications that include dynamic data, variable text, and reusable components
Translate business needs into clear specifications for development, testing, and deployment
Define process flows and identify dependencies that affect document automation and translation workflows
Ensure compliance with LL30 by designing requirements that support communications in 12 languages
Analyze current systems, document as-is processes, and recommend improvements
Facilitate cross-functional collaboration among technical teams, business stakeholders, and program leaders
5+ years of experience as a Business Analyst on enterprise-scale IT or document management projects
~ Strong ability to elicit, document, and validate requirements from diverse stakeholders
~ Experience with enterprise content management (ECM) or document automation systems (IBM FileNet, OpenText, or similar)
~ Familiarity with Agile or Waterfall SDLC methodologies
~ Understanding of workflow automation and data-driven communications
~ Experience with multilingual compliance or accessibility standards (LL30, 508, WCAG, etc.) Experience in government or large public-sector projects is a plus


Contribute to a high-visibility modernization project improving client communication and compliance
Collaboration: Work with skilled IT, policy, and program professionals
Strengthen your expertise in business analysis for enterprise systems and automation

Type: Contract | GSA MAS IT Solutions | Full-time
If youre a detail-oriented business analyst passionate about bridging technology and public impact, wed love to hear from you.

#Apply today with your resume and a short note highlighting your experience with enterprise system analysis or document automation projects.

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