Senior, Product Management

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Senior, Product Manager for the Stores Checkout Point of Sale team brings a high-energy approach to developing customer-centric user experiences and features to help grow the customer base, drive user engagement, and improve overall in store colleague and customer experience. This role operates as a hybrid between strategy and execution. They partner with stakeholders to define, own, and execute a product roadmap while mentoring more junior colleagues on a range of product skills. Working in an agile environment with a focus on continuous improvement, they encourage ideas and feedback. They are empowered to make decisions and contribute in a meaningful and impactful way, fostering customer-centric thinking to create memorable, loyalty-building experiences for every Macy's customer and new possibilities for their career. What You Will Do Take ownership of the entire product roadmap, from its definition to execution, including establishing and maintaining partnerships with stakeholders to ensure alignment Assume responsibility for managing a complex product area or lead as the senior product manager, driving the work forward Collaborate with partners and pods to effectively coordinate cross-functional projects and objectives, with support from senior leaders Lead discussions and decision-making processes in large working team settings, guiding the agenda Structure and prioritize analyses to inform the roadmap, including effectively setting up A/B tests Maintain a well-curated backlog of user stories driven by insights gleaned from structured discovery, which directly impacts the product roadmap Contribute meaningfully to technical requirements alongside QE and engineering Translate business needs into technical requirements for engineers to align with business goals, providing clear, detailed, and timely artifacts Offer timely and constructive feedback to team members, leaders, and cross-functional partners, challenging when necessary Actively mentor junior colleagues on various product skills Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Skills You Will Need Leadership: Ability to take ownership of the entire product roadmap, manage complex product areas, and lead cross-functional teams effectively Collaboration and Communication: Skilled at collaborating with partners, stakeholders, and senior leaders, with strong communication abilities to deliver presentations, influence decisions, and answer questions Agility and Adaptability: Thrives in a high-energy, fast-paced, outcome-oriented environment, with the ability to adapt to changing priorities and situations Analytical Skills: Proficient in structuring and prioritizing analyses to inform the product roadmap, utilizing data and analytics to make informed decisions Customer-Centricity: Customer obsessed with a deep understanding of retail commerce and user experience, with a focus on building point of sale applications to enhance the colleague and customer checkout experience in stores Technical Acumen: Understanding of technical concepts, enabling meaningful contributions to technical requirements alongside engineering teams Problem-Solving and Curiosity: Naturally curious with a strong desire to understand root causes and solve problems, continuously learning about industry trends, emerging technologies, and new methodologies Mentorship and Coaching: Willingness to mentor and coach junior colleagues, sharing knowledge freely and helping to develop their skills Organizational Skills: Strong attention-to-detail, effective time management, and organizational abilities to maintain a well-curated backlog and prioritize tasks effectively Software Proficiency: Skilled in Microsoft Office Suite and other relevant software tools for product management and analysis. Who You Are Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 6+ years of overall work experience with at least 4 years specific product management experience, preferably within an agile framework; experience operating in a retail environment is a plus. Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel Occasionally required to move about the workplace and reach with hands and arms Requires close vision Able to work a flexible schedule based on department and company needs