Location Manager

Relocation Assistance - Health Benefits - Paid Vacation - 401k with match About the Role The Funeral Home Manager (Location Manager) is responsible for directing and leading funeral home operations, including selecting, training, and motivating location staff to assure delivery of service is above and beyond client expectations. The successful candidate will have strong planning, organizational, and time management skills, excellent people skills, and a passion for service. *Qualified candidates must hold a current funeral director and embalmer license with 5 years of industry experience. Do you have the right skills and experience for this role Read on to find out, and make your application. Essential Functions and Competencies Financial Management Work with Market Leadership to develop an annual business plan and budget, as well as financial, production, and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans. Collaborate with the Finance Field Manager to monitor and understand financial trends, changes, and mechanisms to drive financial goals. Approve expenditures and invoices. Manage overtime to an acceptable expense. Operations Manage the day-to-day operations, communicating expectations, delegating workload, and setting priorities; ensuring annual goal achievement. Review and revise schedules to ensure on-time services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies. Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments about product, process, and technology needs and improvements. Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company. Ensure the maintenance of the facilities and grounds by ensuring the grounds are clean, manicured, and in working order, and by budgeting appropriately for repairs, including equipment and furniture. Identifies and implements innovative solutions to improve efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements, or cultures. Funeral Arrangements & Directing May receive or initiate calls to the deceased's next of kin. Exhibiting concern and empathy, facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and benefits, such as Veteran benefits. Promotes funeral, cemetery, and crematory services and merchandise like catering, flowers, music, and memorial products. May preside over visitations, funerals, or graveside services in a professional, organized, and caring manner consistent with Company standards. Confirms authorization to proceed with service Arrangements. Leadership and People Development Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching, including regular informal and formal feedback, to identify developmental needs and track progress. Understand team members' career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover. Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommends pay increases, special pays, and career advancements. Build effective business relationships across the organizations. Qualifications High school diploma or equivalent Technical diploma in Funeral Services or Mortuary Science preferred Bachelor’s degree in Mortuary Science or other degree as required by state/province law, and as prescribed by each state board Funeral Director and Embalmer licenses as required by state/province law and as prescribed by each state board At least five (5) years’ industry experience with increasing responsibilities At least two (2) years’ experience managing staff and communicating expectations Budgeting and expense control experience preferred Valid state driver's license and clean driving record is required Required Skills Ability to work evenings and weekends Conversant in industry and financial acumen Professional interpersonal skills, as well as cultural sensitivity and tactfulness, to interact with customers to resolve escalated issues Leadership skills and the desire to manage people Cognitive abilities, including the ability to reason, plan, solve problems, think abstractly and analytically, comprehend complex ideas, learn quickly, and appropriately apply learning to new situations. Process and results-oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives. Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis. Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and be highly self-motivated. xrczosw Professional written and verbal communication skills, including public speaking, collaboration, and negotiation. Proficient working knowledge of HMIS, ADP, and Passare Proficient MS Office Suite skills