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Cashier/Receptionist

4 weeks ago

New Castle DE, United States Sheridan Auto Group Full time
We are seeking a Cashier/Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable.

COMPANY BLURB

At Sheridan Auto Group we strive to make every customer a customer for life.

Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

Every employee at Sheridan Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Health and wellness

Discounts on products and services

Responsibilities

Calculate the customer’s bill using the dealership’s computer system

Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket

Make change accurately and issue receipts to customers

Answer phones and direct consumer to the proper department and follow up in a timely manner

Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution

Operate switchboard telephone system

Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold

Assist the managers with various clerical duties as needed

Be friendly, professional, courteous and efficient when working with all customers and employees

Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

Experience with Microsoft Office suite is a plus

Available to work flexible hours on weeknights & weekends

Ability to communicate customers' interests needs and requests to management and sales personnel

Professional personal appearance

Clean driving record

Sheridan Auto Group