Analyst Performance Monitoring

2 days ago

Downers Grove IL, United States Alined Consulting Group Full time

Position Overview The Systems Analyst III is responsible for defining system scope and objectives based
complex business problems, documents requirements, and translates them into detailed
contact center platform. The analyst will develop high-quality, reliable, and
high-performing voice applications using technologies such as SIP, RTP/RTCP, IVR,
IVA, WebRTC, Web Sockets, and JavaScript.
cross-functional collaboration to drive exceptional customer and patient experiences.

Application & Technical Expertise (40%)
Serve as the Subject Matter Expert (SME) for at least one application or
Understand the full application stack and resolve unique or complex issues.
Identify and learn new applications or functionality areas to expand team
Design, develop, and maintain utilities and applications to solve business
Assist in planning and analyzing software strategies and system upgrades.

Support the planning, development, and maintenance of application interfaces.

Collaboration, Training & User Support (40%)
Provide coaching and training to IT staff and business partners.
Work directly with end-users to resolve issues related to daily operations and
Mentor junior analysts and guide them through design, troubleshooting, and
Support digital website technologies and related system functions.
Help users understand system workflows and identify when enhancements or
Risk Management, Documentation & Governance (20%)
Identify, analyze, and escalate risks and issues on critical initiatives.
Analyze information and data to identify trends and recommend improvements.
and training materials.

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