Technical Supporter
2 weeks ago
Compensation : $28-$35/hr Location : Castle Rock, CO
Position :Service Desk Tier I & II Technician
Inceed has partnered with a great company to help find a skilled Service Desk Tier I & II Technician to join their team
This is a fantastic opportunity to support a dynamicteam focused on providing exceptional customer service in a fast-paced, high-volume technical support environment. Youll be the first point of contact for technical support requests, helping users troubleshoot hardware and software issues, maintain efficient workflows, and improve how the organization leverages its IT systems. The team is highly collaborative, values clear communication and documentation, and is passionate about enabling users through effective and efficient IT solutions.
Serve as the first point of contact for technical support via phone, email, ticketing system, and walk-ups
Provide hardware and software troubleshooting for laptops, desktops, mobile devices, and peripherals
Assist users with Active Directory account issues including password resets, unlocks, and group policy inquiries
Use SCCM and other tools to image and maintain computer builds
Document all work clearly in the ticketing system to support team continuity and escalation
Participate in on-call rotation and root cause analysis efforts
Coach users on software tools and workflows to help them work more effectively
Collaborate with senior specialists and cross-functional IT teams to streamline service delivery
3+ years of work experience, 1+ year of experience in a customer service or help desk environment
~ Experience supporting Windows 10 and Microsoft Office 365 in an enterprise setting
~ Familiarity with a structured ticketing system (ServiceNow preferred)
~ High school diploma or GED with one year of computer-related education
Experience working in a high-volume call center or IT support desk
Familiarity with SCCM for imaging and software deployment
Knowledge of Active Directory tools and group policy basics
3 different medical health insurance plans, dental, and vision insurance
~ Voluntary and Long-term disability insurance
~ Paid time off, 401k, and holiday pay
~ Weekly direct deposit or pay card deposit
If you are interested in learning more about the Service Desk Tier I & IITechnician opportunity, please submit your resume for consideration. Our mission is simple Were here to help every person, whether client, candidate, or employee, find and secure whats better for them.
Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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