Head of Operations

Role:Head of Operations Organization: StoneArch Logistics Website : Scope: Full-Time (FTE) Location: Minneapolis, MN Compensation Range: $150,000 - $160,000 + variable About StoneArch Logistics You will join a differentiated logistics 3PL that places service and responsiveness at the heart of its value proposition. Youll have the opportunity to build and lead the operational engine behind a growing business serving major brand shippers, vigilant on continuing to grow their industry-leading, food-grade, transportation services scope. If youre passionate about operations excellence, carrier networks, logistics technology and leadership in a high-impact role, this is your chance to drive meaningful results and shape the future of the company. Why Join StoneArch? We are growing, focused strategically, leading by service and supported by our 4 Pillars: Growth, Operational Efficiency, Talent, Technology. Weve demonstrated our service is value-added and have a clear growth plan. Were committed to serving both stakeholders, shippers and carriers (not just shippers) Strong talent and technology stack well positioned to support growth Position Summary: The Head of Operations will lead and scale all areas of StoneArch Logistics operational performance. This role serves as the right hand to the CEO, overseeing carrier procurement and relations, account management, strategic network management, customer excellence, and overall service execution. It is both strategic and hands-on, focused on delivering exceptional execution and service, building process discipline, strengthening carrier and customer networks, and driving the efficiency, reliability, and responsiveness that define StoneArchs reputation in food-grade transportation. The ideal leader brings deep experience in operational excellence, proactive solutioning, continuous improvement, 3PL operations, strong leadership and analytical skills, and a passion for building teams and systems that deliver high-quality results. Experience with EOS is preferred but not required (Entrepreneurial Operating System). Core Accountabilities (EOS Accountability Chart Utilized): Operational Strategy & Execution Oversee all operations , ensuring seamless day-to-day performance while supporting and executing strategic initiatives. Deliver industry-leading proactive service with deep expertise in food-grade transportation solutions, maintaining a highly focused and niche approach (inch wide, mile deep). Ensure execution of strategy by establishing and monitoring operational KPIs such as on-time delivery, carrier utilization, cost efficiency, and service quality. Service Excellence & Customer Experience Drive operational efficiency and scale through technology, people, and process. Support carrier and customer onboarding, issue resolution, and proactive communication to build long-term relationships. Collaborate with commercial teams to align operational capabilities with customer expectations and business objectives. Carrier Network & Capacity Management Build and maintain a strong, reliable carrier network with emphasis on food-grade and temperature-controlled capacity. Negotiate and manage carrier relationships to ensure service consistency, safety, and compliance. Drive operational efficiency through accountability, performance metrics, scorecards, and regular business reviews. Process Design & Technology Enablement Lead implementation and optimization of transportation management systems, tracking platforms, and reporting tools. Standardize workflows and operating procedures to ensure scalability, efficiency, and risk mitigation. Lead cross-functional alignment by removing friction, ensuring clean handoffs, and enabling cohesive collaboration across teams. People Leadership & Development Build, mentor, and lead a high-performing operations team focused on responsiveness, accuracy, and accountability. Foster a culture of collaboration between operations, sales, and account management to ensure customer satisfaction. Partner with leadership to recruit, retain, and develop talent as StoneArch continues to expand. Financial Management & Continuous Improvement Manage operational budgets, cost control, truck-buy economics, and margin performance. Identify opportunities for process improvement, automation, and network optimization. Lead initiatives that improve productivity, scalability, and operational resilience as the company grows. Executive Leadership & Strategic Partnership Serve as a key advisor to the CEO on operations, strategy, and organizational priorities, including training and development of the Carrier Operations team. Collaborate with leadership on business planning, resource allocation, and long-term growth initiatives. Represent operations in strategic discussions with partners, shippers, and key stakeholders. Qualifications: 10+ years of progressive leadership experience in logistics, trucking, or 3PL operations with direct accountability for carrier procurement, service delivery and team performance. EOS Operating System experience a plus. Proven success leading carrier management, network operations, or customer service teams in a high-growth, asset-light or brokerage environment. Strong analytical and financial acumen with the ability to manage budgets, margin performance, and operational KPIs. Deep understanding of transportation management systems, load tracking technology, and process automation tools. Demonstrated ability to build and mentor high-performing teams while fostering a culture of accountability, service, and collaboration. Excellent communication and leadership skills with the ability to partner cross-functionally and influence both internal teams and external stakeholders. Work Details: Full-Time Equivalent (FTE) In-Office in Minneapolis, MN Fun, energetic work environment with leadership that invests in your success Substantive growth opportunities, including financial, as we reward strategic impacts StoneArch Core Values & Leadership Competencies We need to ensure this future leaders Values aligns with ours and that we are: 1.Serving 2.Accountable 3.Growing 4.A Team Our Leadership Competencies are also part of our ethos, and this leader should: 1.Apply Vision and Strategic Thinking 2.Be a Growth Mindset 3.Inspire Others 4.Be Collaborative and Promote Cross-Functional Teamwork 5.Empower People Diversity Commitment: StoneArch Logistics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.