Head of Sales, E-Commerce

Job Summary As an eCommerce Sr. Sales Manager, you will support lead total ownership and execution of Medline’s vast product divisions at Amazon and Amazon-associated businesses, inclusive of management of one or more eCommerce Account Managers. From daily business management, cross-functional internal and external engagement in support of your business, active customer management and negotiation, you will own the customer relationship for Medline and Amazon, along with the total business’s performance, within a broader eCommerce team that is dedicated to accelerating commercial strategies through a fusion of analytical insights and strategic partnerships, internally and externally. You will actively support collaborations with Amazon, Amazon Advertising, and external advertising agencies, while also orchestrating alignment among internal functional teams including sales, product division, performance marketing, corporate marketing, and creative services.
Your role will be essential in crafting, executing, and refining content strategies to optimize revenue generation, product discovery, and market dominance within the eCommerce channel. Leveraging your keen analytic skillset, you will identify consumer trends relating to product detail page and product engagement and will support the development of innovative approaches to stay ahead in the competitive eCommerce landscape.
Success as an eCommerce National Account Manager – Amazon hinges on the ability to blend data-driven decision-making with collaborative execution. By helping to foster a culture of innovation and cross-functional teamwork, you will empower your team and your peers to navigate complexities, seize opportunities, and drive sustained growth in eCommerce sales.
This position requires an individual with a proven track record of strategic thinking, exceptional analytical acumen, and a deep understanding of eCommerce or Amazon-specific retailer dynamics. Your proactive stance towards evolving eCommerce and retail trends will be instrumental in maintaining market leadership for Medline products. Frequently interact with customer personnel to drive the execution of the customer category plan, building strong relationships at the Merchant/Buyer level, and connectivity with the VP/DMM and other cross-functional areas
Formulate and execute annual sales, digital marketing, and promotional strategies/plans for Amazon; focus on product offering, promotional plans, digital marketing, pricing/programming, online discoverability, content optimization, and online ratings & reviews.
Works with demand planning to develop accurate sales forecasts and achieve specified levels of forecast accuracy. Monitors the competitors' brands and products as well as our market share, competitor market share, and target market share to understand shopper trends and opportunities and communicating to appropriate Sales, Performance Marketing, and Product Management.
P&L responsibility for business across the customer account. Must demonstrate strong financial acumen and the ability to manage all account P&L levers including List price, sales allowances, rebates, markdowns, customer spend, and other customer investments (i.e., Retail Media, Customer Data).
Create and communicate performance and key metric scorecards. Generate accurate forecasts on a monthly basis and provide meaningful insights on customer and market performance to increase sales and share.
Actively work and participate cross-functionally with the Sales Strategy, Product Management, Performance Marketing, Inventory Management, and Customer Operations Teams to ensure appropriate support for the business is actively provided.
Track plan progress and conduct timely reviews with customer; Strong cross-functional expertise in operational disciplines such as providing a monthly sales forecast and end to end supply planning with the customer. Must possess a strong understanding of customer distribution network and customer related metrics (i.e. Fill Rate, On-Time, Vendor Lead time, In-Stocks).
Bachelor’s degree.

Work Experience
~ At least 5-10 Years of relevant eCommerce account management experience.

Amazon Vendor Central, Seller Central, Amazon Advertising, Stackline, Nielson, IRI, CommerceIQ

Bachelor’s degree in Sales, Marketing, Business Management, Customer Relationship Management, Communications, Business Administration or any other related field preferred.

Work Experience
~7 or more years of eCommerce commercial (sales or marketing) experience with exposure to Amazon retail environments.
~5 or more years of eCommerce Analyst experience, with exposure to Amazon or selling and merchandising.

Ability to think within broadly defined policies, principles and specific objectives.
Strong communication and interpersonal skills with aptitude in building relationships with internal and external stakeholders.
Understanding of digital eCommerce and advertising retail environment.
Experience managing portfolio of Amazon, Amazon Advertising, , , and other eCommerce retailers.
Experience of working in a consultative capacity/approach to provide solutions based on customer needs.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. xrczosw Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.