Inside Sales Supervisor-Accounts

3 weeks ago

Westborough, Massachusetts, United States United Site Services Full time
About USS:

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Overview:

We are looking for an experienced Inside Sales Supervisor that enjoys leading a team and maximizing sales. The primary objective is to drive performance improvements that will lead to customer retention, growth, and achievement of Department goals.

Responsibilities:

Lead, motivate and guide the members of the Inside Sales team to maintain the highest level of performance. Work closely with Director of Inside Sales to define and monitor KPI's of team members and overall team performance. Conduct regular deskside performance reviews of 1 minimum per month per Inside Sales Representative. Focus on the growth and development of both the Inside Government Desk and Out of Footprint team. Meet specific revenue volume growth targets as set by the Director of Inside Sales in the assigned regions of the business. Maintain and keep ALL attendance records of team members and assure compliance with USS Company Attendance Policy. Confidentiality and HR compliance must be maintained at all times. Maintain and promote a professional leadership relationship with all departments within the company's internal and external organization to achieve satisfactory optimal performance, compliance and problem resolution for the Inside Sales Team, Customers, Clients and Employees of the company. Assist in the on boarding of new Inside Sales Associates. Meet with Director of Inside Sales weekly to review Inside Sales Representative/ Department performance in the areas of activities, quotes, and sales as tracked within CRM system. Performs miscellaneous duties as requested by management.

Qualifications:

Customer Service Negotiating Teamwork Time Management Organization Communications Decision Making and Problem Solving Strong track record of meeting challenging goals in a highly competitive marketplace. Good at conflict resolution, and problem-solving through strong interpersonal skills and creativity. Experience with route based/site services business preferred Strong organization skills Strong analytical skills with attention to detail. Must be goal oriented, self-disciplined, and self-motivated to produce results Valid Driver License Physical Requirements Sit while answering phones or reply to emails Use hands and fingers to handle, control or feel objects tools or controls Repeat the same movements when entering data See details of objects that are less than a few feet away Speak clearly so listeners can understand Understand the speech of another person Focus on one source of sound and ignore others Hear sounds and recognize the difference between them See differences between colors, shades and brightness

Physical Requirements:
  • Sit while answering phones or reply to emails
  • Use hands and fingers to handle, control or feel objects tools or controls
  • Repeat the same movements when entering data
  • See details of objects that are less than a few feet away
  • Speak clearly so listeners can understand
  • Understand the speech of another person
  • Focus on one source of sound and ignore others
  • Hear sounds and recognize the difference between them
  • See differences between colors, shades and brightness
Benefit Summary:

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

  • Holiday & Paid Time Off (pro-rated for Part-Time employees)
  • Medical/Pharmacy
  • Dental
  • Vision
  • Employer-Paid Short-Term Disability
  • Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
  • Voluntary Employee Life & Accidental Death and Dismemberment
  • Voluntary Spousal Life
  • Voluntary Dependent Life
  • Hospital Indemnity, Accident and Critical Illness
  • Commuter/Transit Account
  • Healthcare Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Health Savings Account
  • 401(k) with employer match
  • Employer-Paid Employee Assistance Program (EAP)
  • Employee Discounts

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

Salary Range: $54,000.00 $81,700.00 / year Pay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement:

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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