Technical Supporter
3 weeks ago
Job Title/Role
Waters Empower CDS Technical Analyst
Mandatory Skills
Waters Empower CDS Technical Analysis, Business Analysis, Technical support, Software installation & troubleshooting, User acceptance testing, Integration with Lab Instruments & validations.
JD
~2+ years supporting Empower 3 platforms in pharmaceutical R&D, including hands-on troubleshooting of instrument and software connection issues.
~ Proven experience upgrading chromatography data systems in regulated environments (GxP), with strong understanding of CSV, audit trails, access controls, and change control.
~ Strong knowledge of large-scale CDS environments (500+ users, 750+ instruments) and laboratory workflows; chromatography instrumentation exposure is highly preferred.
~ Familiarity with LAC/e workstation concepts and client/server connectivity for CDS environments.
~ Basic troubleshooting skills for Windows-based lab PCs, drivers, services, and network connectivity.
~ Experience executing test scripts/checklists and documenting results with attention to detail.
~ Proficiency with Microsoft 365 (Teams, SharePoint, Excel, Word, PowerPoint) for collaboration and documentation.
~ Demonstrated supervisory experience leading small technical teams or deployment resources.
~ Validation expertise: creation and execution/oversight of IQ/OQ; contribution to PQ as needed; audit-ready documentation practices.
~ UAT experience: developing test cases, facilitating test execution, logging defects, verifying fixes, and sign-off coordination.
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