ServiceNow Configuration Management Administrator

3 days ago

Raleigh NC, United States DigiTran Technologies Inc. Full time

Job Description: Senior ServiceNow Administrator
We are looking for a Certified ServiceNow Administrator experienced with policy and procedural tasking as applies to ServiceNow Administration.
The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control.
ServiceNow Administration certification preferred

List of tasks to be performed:
General admin/operations support functions:
Incident Management
Problem Management
Change Management
Service Catalog
Service Level Management
Asset Management
Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
Confirm that the configurations conform to US Government Client Standards
Perform application support activities as specified
Provide new development requirements as needed
Document and verify the work being done meets US Government Client Standards
Unit Test the systems and provide SIT/CAT plans/assistance
Act as an escalation point for US Government Client ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
Perform application and end user support as required; perform SME ServiceNow customer support
Monitor US Government Client and IT ServiceNow emails and Incident tickets requesting technical assistance
Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
Implement assigned Change Requests
Perform monthly ServiceNow audit activities as defined by US Government Client
Change Management operations support for ServiceNow
Administrative and operations support for ServiceNow suite of services

Planning and design of new applications and configurations implemented, including:
Design and implementation of Organization group roles pertaining to each defined Organization
Design and Implementation of Change Coordinator groups (if needed)
Performance evaluation and monitoring
New application integration
Change Management oversight
ServiceNow education/training
Risk Management oversight
Operations, maintenance, and management of ServiceNow platform
System interfaces, eBonding & internal services (i.e., eAccess)
ServiceNow Performance monitoring
ServiceNow foundation data updates
Monthly ServiceNow SOX audits
CAT/Functionality tests prior to production implementations
New application integration
A minimum of eight (8) to twelve (12) years' relevant experience.
A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
Typically performs all functional duties independently.
Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.

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