ServiceNow CMDB Engineer

3 days ago

Irving TX, United States Summit Tech Partners Full time

ServiceNow CMDB Engineer Location: Irving, TX (Onsite, 5 days/week) Employment Type: Full-Time, Direct Hire (W2 Only – No sponsorship available) About the Role We're seeking a skilled and driven ServiceNow CMDB Engineer to join our team in Irving, TX. This is a hands-on, onsite role focused on designing, implementing, and maintaining a robust Configuration Management Database (CMDB) aligned with ServiceNow's Common Service Data Model (CSDM). You'll play a critical role in enhancing IT operations, asset management, and service delivery across the enterprise. Responsibilities Architect, configure, and maintain the ServiceNow CMDB to support ITOM and ITAM initiatives Implement and optimize CSDM frameworks to ensure data integrity and alignment with business services Collaborate with cross-functional teams to define CI classes, relationships, and lifecycle processes Develop and enforce CMDB governance, data quality standards, and reconciliation rules Integrate CMDB with discovery tools and external data sources Support audits, compliance, and reporting requirements related to ITIL processes Troubleshoot and resolve CMDB-related issues and performance bottlenecks Qualifications 3+ years of hands-on experience with ServiceNow CMDB and CSDM implementation Strong understanding of ITIL practices and ITOM/ITAM modules Proven ability to manage CI lifecycle and maintain data accuracy Experience with ServiceNow Discovery, Service Mapping, and integrations ServiceNow Certified System Administrator (CSA) or higher certifications preferred Excellent communication and documentation skills Must be authorized to work in the U.S. without sponsorship Perks & Benefits Competitive compensation package Collaborative and innovative work environment Opportunity to work with cutting-edge ServiceNow technologies

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