Head of Technical Delivery Management

We set high standards and live up to them, ensuring that everything we do is done with care and quality. Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.
Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian-led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).
Experience managing a book of business using financial management tools and metrics
Experience leading agile delivery teams and managing enterprise scale technology programs, including collaborating with architects and product designers to design and deliver compelling solutions for customers
Experience understanding customers strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments.
Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer)
Financial Services, Pharmaceuticals, Insurance, Manufacturing (Preferred)
Experience with software consulting (ideally in an ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)
8+ years of experience in an agile delivery environment with at least 5 years of experience leading a team
~ in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
~ Willingness to travel up to 20%

Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. Community: Well immerse you into our community rooted in respect starting on day one. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operationsresulting in better growth and superior customer experiences. LinkedIn
All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.