Technical Operations Leader

Growing Groves is partnering with a globally recognized leader in precision metrology to find a high-impact Technical Operations Lead for their team in Dayton, Ohio. This is a critical leadership role for an experienced manager who thrives on driving team efficiency, managing revenue operations, and ensuring exceptional service delivery for both internal and external customers. This person will report directly to the board of directors and be supervised by the North American Vice President of Sales. Find out more about this role by reading the information below, then apply to be considered. Our client is a well-established leader in precision metrology, specializing in the inspection and measurement of mechanical components. They are seeking an experienced and results-oriented professional to oversee day-to-day business and revenue operations. This role has an immediate and direct impact on the effectiveness of field service operations and the direct support of internal customers, with clear and measurable results already established. About the Role The Technical Operations Lead will manage resources, lead the team, and execute strategic planning to achieve organizational goals. Responsibilities Oversee Daily Operations: Manage and coordinate daily shop activities for customer support, ongoing training, growth of the service team, contract lab, and demo machine setups. Resource Management: Effectively allocate and manage all operational resources, including on-site personnel, the service team, equipment, and budget. Process Improvement: Identify areas for improvement and implement effective solutions to optimize workflows and overall efficiency across operations. Team Leadership & Development: Motivate, coach, and guide technical teams to achieve performance goals. Build and maintain strong internal and external relationships with team members and stakeholders. Budget & Revenue Management: Develop and manage revenue budgets, ensuring cost-effectiveness. This role includes P&L responsibility for profitability, utilization of the service team, and lab resources. Communication: Establish a strong internal communication network for daily in-house activity and ensure effective communication with the German Headquarters. Problem-Solving: Proactively identify and address complex operational issues and challenges effectively. Project Management: Manage high-priority projects effectively, ensuring they are completed on time and within budget. Qualifications Experience in Metrology: Minimum 7-10 years of progressive experience in metrology, with a focus on precision inspection and measurement of mechanical components, including gears and shafts. Technical Expertise: Strong expertise in calibration procedures, standards (e.g., ISO/IEC 17025), and maintenance of metrology equipment. Hands-on Equipment Experience: Proven, hands-on experience with metrology tools such as Coordinate Measuring Machines (CMMs), gear analyzers, and related software. Technical Team Leadership: Proven track record in leading and mentoring technical teams within a service-driven environment, ideally involving equipment sales, ongoing calibration services, and revenue generation through metrology solutions. Financial Acumen: Strong financial management skills to understand the financial aspects of operations and manage revenue budgets (P&L responsibility). Organizational Skills: Demonstrated ability to manage multiple tasks and priorities effectively. Compensation package This position offers a competitive salary based on experience, and provides an excellent benefits package that includes: Medical and Dental insurance Retirement: A 401k plan with company match Paid Time Off: Three weeks of PTO are available after 90 days of employment. The company also observes 8 paid holidays per year. Equal Opportunity Statement We believe in a diverse and inclusive workplace. xrczosw Growing Groves and our client are proud to be equal opportunity employers, and we encourage all qualified individuals to apply. ```