CLAIMS PROCESSOR

Unclaimed Property Division Claims Processor
Under the mission of the State Treasury, Unclaimed Property Division, this position is responsible for processing owner claims according to the Revised Uniform Unclaimed Property Act (RUUPA) and procedures. Claims processing duties:
Reviews and analyzes claims submitted to determine whether the documents submitted are sufficient to process the claim and if it is consistent with the reporting company.
Investigate whether there are ties to the ownership that may be validated in documents submitted or in other sources such as Lexis Nexis/Accurint.
Maintains claims files, including final disposition and an inventory of detailed analyses.
Customer service and outreach duties include:
Answers phone hotline or emails related to a claim by providing answers regarding the property and instructions concerning the claims process.
Files claims and sends the appropriate forms to the claimant.
Represents the Division of Unclaimed Property at public outreach events by engaging with attendees, responding to in-person inquiries, and assisting with on-the-spot claim creation.
Minimum Qualifications: Two (2) years of experience reviewing documentation for eligibility and providing customer service or processing claims for a business. Part-time experience will be pro-rated. This experience must be demonstrated in your application to be considered for employment.
Experience providing technical assistance
Experience reviewing and processing claims
Experience providing customer service in a busy in-person or call center environment
Ability to effectively collaborate with internal and external customers
Ability to provide technical assistance
You MUST be a Colorado resident to apply for this position.
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A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application. Therefore, it is essential that you clearly document your work experience/job duties portion of your online application and the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. Only complete applications submitted by this announcement's closing date will be considered.
An ideal application packet includes the following documents: A complete online application. Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process described below. or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, a medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. CST is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Janet Martin, Treasury ADAAA Coordinator, at 303-866-5460 or janet.