Senior Operations Manager

At Valcourt Waterproofing, we protect and preserve buildings through industry-leading waterproofing, restoration, and maintenance services. Our success is built on safety, integrity, and exceptional project execution. As we continue to expand, we’re seeking a Director of Operations to provide strategic and hands-on leadership across our regional operations. This is an exciting opportunity for a proven leader to make a measurable impact — driving operational excellence, building high-performing teams, and helping guide the future growth of our business. Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. Position Summary The Senior Operations Manager is responsible for overseeing all branch operations across a defined region, ensuring projects are executed safely, efficiently, and profitably. This individual will provide strategic direction and leadership to Project Managers, Superintendents, and field teams—championing safety, quality, and continuous improvement. The ideal candidate is a results-oriented leader with a strong construction or waterproofing background, excellent financial acumen, and a passion for developing people and driving performance. Key Responsibilities Provide strategic and operational leadership across multiple projects and teams within the region. Lead, mentor, and develop a high-performing operations team including Project Managers, Superintendents, Foremen, and support staff. Oversee all aspects of project planning, execution, and delivery, ensuring quality, safety, and profitability. Forecast regional revenue and gross profit, review WIP reports, and manage budgets to achieve financial targets. Establish, monitor, and enforce company processes and standards for project management, safety, and client satisfaction. Partner with senior leadership to develop and execute operational strategies that align with company goals. Conduct performance reviews, identify training needs, and implement development plans for staff growth. Maintain strong relationships with clients, ensuring clear communication and a consistent customer experience. Champion a culture of accountability, continuous improvement, and operational excellence. Occasionally oversee key or high-profile projects as needed. What We’re Looking For 7–10+ years of experience in construction, waterproofing, restoration, or a related industry, with at least 3+ years in a leadership role. Proven ability to manage and scale operational teams in a multi-project or multi-branch environment. Strong understanding of project management, construction operations, and field execution. Excellent financial management skills, including forecasting, budgeting, and P&L accountability. Proficiency with construction management software and EHSI safety systems. Exceptional leadership, communication, and interpersonal skills. Ability to inspire and motivate teams while fostering a culture of safety, quality, and performance. Advanced computer skills (MS Outlook, Excel, Word, PowerPoint, and project costing tools). A proactive, hands-on leader who thrives in a dynamic, fast-paced environment. Why Join Valcourt Waterproofing Join a growing national leader in building restoration and waterproofing. Be part of a safety-first culture that values teamwork and professional development. Opportunity to make a significant impact on operations strategy and regional growth. xrczosw Competitive compensation, performance incentives, and a full benefits package.