Current jobs related to Member Experience Associate - Modesto - AAA Northern California, Nevada & Utah

  • Sales Associate

    1 week ago

    Modesto, California, United States pacsun Full time

    About PacsunPacsun is a leading retailer of fashion apparel and accessories, dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Pacsun. As a Sales Associate, you will be responsible for...

  • Party City Team Member

    5 months ago

    Modesto, United States Party City Full time

    Location: Location: Party City Team Member (Sales Associate) in Modesto, CA at Party City **Location:** **Experience:** Not Specified **Job Description** **COME JOIN THE PARTY** At PCHI, we create joy for our customers by making it easy to create unforgettable memories. We are C*ustomer Obsessed.* Our Team Members lead by example and possess the energy...

  • Sales Associate

    3 days ago

    Modesto, California, United States Boot Barn Full time

    Key Responsibilities:As a Sales Associate at Boot Barn, you will provide exceptional customer service, embody the company's mission, vision, and values, and develop skills in selling, product knowledge, merchandising, and visual presentation.Delivering Results:Delight customers every dayAchieve personal sales goalsAbout Boot Barn:Boot Barn is a leading...

  • Restaurant Service Team Member

    2 weeks ago

    Modesto, California, United States Panda Restaurant Group Full time

    Job Title: Restaurant Service and Kitchen TeamAbout the Role:We're seeking friendly and helpful team members to join our Panda Express team as Service and Kitchen Team Associates. As a Service Team Associate, you'll create a warm environment for our guests and provide great service. As a Kitchen Team Associate, you'll cook delicious food while maintaining...

  • Service Team Member

    1 month ago

    Modesto, United States Michael's Inc Full time

    Michaels - 3900 Sisk Rd Ste A1 [Retail Associate / Cashier] As a Team Member at Michaels, you'll: Help customers shop the store and find what they're looking for; Provide a fast and friendly check out experience; Acknowledge customers, help locate product and provide solutions; Execute a well merchandised and in stock store; Deliver friendly customer...

  • Restaurant Team Member

    4 weeks ago

    Modesto, California, United States Panda Restaurant Group Full time

    Job Title: Restaurant Service and Kitchen TeamAbout the Role:We're seeking friendly and helpful team members to join our Panda Express team as Service and Kitchen Team Associates. As a Service Team Associate, you'll create a warm environment for our guests and provide great service. As a Kitchen Team Associate, you'll cook delicious food while maintaining...

  • Sales Associate

    4 weeks ago

    Modesto, United States Tillys Full time

    Tillys - Vintage Faire Mall [Sales Associate / Team Member] As a Sales Associate at Tillys, you'll: Be responsible for delivering the Tillys Experience to the Customers; Be making friends with perfect strangers; Create a unique and engaging Customer Experience in a sales-focused environment...Hiring Immediately >>

  • Restaurant Team Member

    4 weeks ago

    Modesto, United States Sonic Full time

    SONIC Drive-In - 1420 Mchenry Ave [Restaurant Associate / Team Member] As a Restaurant Team Member (Crew) at SONIC Drive-In, you'll: Take orders and make accurate change quickly; Provide food service to guests with enthusiasm; Package all menu items and check for product quality and consistency; Prepare drinks and ice cream treats; Prepare food orders,...

  • Fitness Experience Coordinator

    2 weeks ago

    Modesto, California, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.Key ResponsibilitiesProvide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming...

  • Sales Associate

    4 weeks ago

    Modesto, United States Boot Barn Full time

    Boot Barn - 2225 Plaza Pkwy [Sales Associate / Team Member] As a Sales Associate at Boot Barn, you'll: Provide an outstanding customer experience to all Boot Barn customers; Embody the Boot Barn mission, vision and values in all you do by developing selling and service skills, product knowledge, merchandising and visual presentation skills and point-of-sale...

  • Warehouse Team Member

    2 weeks ago

    Modesto, California, United States American Freight Full time

    American Freight Job DescriptionWe are seeking a highly motivated and detail-oriented Warehouse Associate to join our team at American Freight. As a key member of our warehouse team, you will play a critical role in ensuring the efficient and accurate processing of merchandise.Key Responsibilities:Fulfillment and Staging: Fill order requests, stage...

  • Sales Associate

    2 weeks ago

    Modesto, California, United States Express Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Express. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with various sales and operational tasks.Key...

  • Sales Associate

    1 month ago

    Modesto, California, United States Express Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Express. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with various tasks to ensure a seamless shopping experience.Key ResponsibilitiesMaintain a...

  • Merchandise Associate

    4 weeks ago

    Modesto, United States Marshalls Full time

    Marshalls - 3440 Mchenry Ave. 95350 [Retail Sales / Team Member] As a Merchandise Associate at Marshalls, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positive store culture through honesty, integrity, and respect; Accurately ring customer purchases/returns and count change back to...

  • Sales Associate

    4 weeks ago

    Modesto, United States Spirit Halloween Full time

    Spirit Halloween - 2205 McHenry Ave [Sales Associate / Team Member] As a Sales Associate at Spirit Halloween, you'll: Acknowledge all guests through a greeting, smile or eye contact regardless of the task at hand; Demonstrate knowledge of store products and use this knowledge to build sales; Practice suggestive selling; Assist in merchandising the store...

  • Sales Associate

    4 weeks ago

    Modesto, United States Petco Full time

    Petco - 2021 Evergreen Avenue [Sales Associate / Team Member] As a Sales Associate at Petco, you'll: Provide quick and courteous service to all guests; Determine the needs of guests and share product knowledge to suggest the appropriate merchandise and services; Maintain familiarity with current store promotions and special services; Engage with customers...

  • Front Desk Associate

    3 weeks ago

    Modesto, California, United States Grand Fitness Mgmt, LLC Full time

    {"title": "Front Desk Associate", "description": "Job SummaryGrand Fitness Mgmt, LLC is seeking a highly motivated and customer-focused Front Desk Associate to join our team at Planet Fitness Modesto Northwest. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and...

  • Sales Associate

    7 days ago

    Modesto, California, United States Express Full time

    About the Role:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our Express team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with various tasks such as stocking and processing transactions.Key...

  • Sales Associate

    1 month ago

    Modesto, United States United Pacific Full time

    United Pacific - 950 Oakdale Road [Retail Associate / Team Member] As a Sales Associate, you will: Assist in the operation of the facility in a safe, customer-focused, and profitable manner; Perform various duties including: Daily cash handling, lighting/fixtures cleaning & maintenance, and ensuring the security of all inventory and currency; Learn to...

  • Sales Associate

    3 weeks ago

    Modesto, California, United States Express Full time

    About ExpressExpress is a leading fashion retailer offering a wide range of stylish and high-quality clothing, shoes, and accessories for men and women. Our mission is to provide an exceptional shopping experience for our customers, with a focus on style, quality, and value.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to...

Member Experience Associate

3 months ago

Modesto, United States AAA Northern California, Nevada & Utah Full time
JOB DESCRIPTION

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits Medical, Dental, Vision, wellness program and more
  • Paid Holidays
  • Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program
Additional Details: Competitive hourly base + commissions

.

Summary
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.

This is a full-time onsite position @ AAA Modesto (California). This Team Member will focus on Insurance Servicing so an active P&C license would be a plus.
Essential Functions

  • Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:

    • Member Experience

    • Member Services

    • Concierge

    • DMV

    • Auto Travel

    • Unlicensed Insurance Services

    • Smart Home Security

    • Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.

  • Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.

Knowledge/Skills/Abilities

  • Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.

  • Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence

  • Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.

  • Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.

Education & Experience / Licenses & Certification

  • Minimum Qualifications

    • High School Diploma/GED

    • 1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast paced office environments

    • Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement

    • Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

    • Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First

  • Preferred Qualifications

    • Experience working with sales and service standards and goals or thresholds

    • Bilingual Spanish skills preferred.

Work Environment/Physical Requirements

  • This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.

  • May travel by car, plane or other form of transportation to attend business meetings or conferences.

  • May be required to work in one or more locations in a defined service area.

  • Must be flexible with work shifts. Must be able to work Saturdays.

#MEL

#MEA

#LI-ML1

-

Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.