Spanish Collections Specialist

1 month ago

West Valley City UT United States Discover Financial Services Full time

Discover. A brighter future.

We offer 100% remote, combo, or on site - it’s your choice

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

We know you’re going to love it here Discover has an outstanding culture, and the employee experience is fantastic

Our next classes start in January of 2025.
We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

  • 1:00 PM - 9:30 PM EST (OH)
  • 11:00 AM - 7:30 PM MST (AZ/UT)


Note: Shifts are Monday - Friday with weekend as assigned

What You’ll Do

  • Under general direction, responsible for servicing delinquent credit card accounts through varying contact channels (outbound, inbound, and digital messaging).

  • Minimizes losses to the company by assessing each customer situation to provide relevant payment options while strengthening the relationship with our customers.

  • Utilizes professional and influential communications to keep the goodwill of customers while securing payments.

  • Uses multi-tasking skills to handle back-to-back calls in a fast-paced call center environment.

  • Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

  • If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.

  • We’ll provide you with all the equipment you need Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service


How You’ll Do It

  • Reviews past due accounts and calls customer to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected.

  • Builds rapport with the cardmembers and works with customers to secure repayment on delinquent accounts.

  • Ensures compliance with company policies and procedures.

  • Handles difficult collection calls as determined by center management.


Qualifications You’ll Need
The Basics

  • H.S. Diploma or GED

  • 2+ years Collections

  • 2+ years Advanced-level experience in customer service, detail orientation, professionalism, verbal communication, collections, negotiation, compliance, and system/computer fluency

  • 1+ years Working-level experience in listening skills


Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

  • Primarily remain in a stationary position.

  • No required movement about the work environment to complete the major responsibilities of the job.

  • Primarily performed indoors in an office setting.

  • Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

  • Ability to communicate verbally.; Ability to communicate in written form.

  • This position also requires completion of a series of activities designed to evaluate specific skills, knowledge, and qualifications related to this position.


Bonus Points If You Have

  • 3+ years Collections

  • 2+ years Advanced-level experience in problem solving and influencing

  • 1+ years Working-level experience in decision making

#INDDFS

#ZRDFS

#Remote

#BI-Remote

A credit screening may be required for some roles within Discover Home Lending.

Application Deadline:

The application window for this position is anticipated to close on Dec-08-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $23.25 to $30.50. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave

  • Paid Time Off

  • 401(k) Plan

  • Medical, Dental, Vision, & Health Savings Account

  • STD, Life, LTD and AD&D

  • Recognition Program

  • Education Assistance

  • Commuter Benefits

  • Family Support Programs

  • Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

  • Spanish Collections Specialist

    1 month ago

    West Valley City, United States Discover Financial Services Full time

    Discover. A brighter future.We offer 100% remote, combo, or on site - it’s your choice!And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.With us, you’ll do meaningful work from Day 1. Our...

  • Collections Specialist

    5 days ago

    West Valley City, United States OneMain Financial Full time

    OneMain Auto is currently seeking a talented individual to fill the position of a Collections Specialist. As a Collections Specialist, you will perform recovery efforts to minimize losses on accounts identified as being delinquent. You’ll have a portfolio of accounts that you will locate and negotiate with customers to find an affordable repayment...

  • Collections Specialist

    1 month ago

    West Valley City, United States OneMain Financial Full time

    OneMain Auto is currently seeking a talented individual to fill the position of a Collections Specialist. As a Collections Specialist, you will perform recovery efforts to minimize losses on accounts identified as being delinquent. You’ll have a portfolio of accounts that you will locate and negotiate with customers to find an affordable repayment...

  • Collections Specialist

    3 weeks ago

    West Valley City, United States OneMain Financial Full time

    OneMain Auto is currently seeking a talented individual to fill the position of a Collections Specialist. As a Collections Specialist, you will perform recovery efforts to minimize losses on accounts identified as being delinquent. You’ll have a portfolio of accounts that you will locate and negotiate with customers to find an affordable repayment...

  • Lead Collections Specialist

    1 month ago

    West Valley City, UT, United States Discover Financial Services Full time

    Discover. A brighter future.We offer 100% remote, combo, or on site - it’s your choice!And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.With us, you’ll do meaningful work from Day 1. Our...

  • Collections Specialist

    4 weeks ago

    Huntingdon Valley, United States Multi-Flow Industries LLC Full time

    Description:While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Do you have experience with Corporate Collections? Are you looking for a full-time position with flexible hours & days? If so, this may be the perfect fit for you!A little about us:At...

  • Collections Specialist

    4 weeks ago

    Huntingdon Valley, United States Multi-Flow Industries LLC Full time

    Description:While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Do you have experience with Corporate Collections? Are you looking for a full-time position with flexible hours & days? If so, this may be the perfect fit for you!A little about us:At...

  • Collection Specialist

    1 month ago

    California, MO, United States Clipboard Health Full time

    Note: This role is for candidates based in Philippines, Jamaica, India, United States, Canada, Poland, South Africa, and South America (we do not provide visa sponsorships). About the Role: The Collections team under Billing Operations is responsible for collecting payments from Healthcare Facilities. A Collection Specialist ensures that the assigned...

  • ACCOUNT MANAGER

    9 hours ago

    Kansas City, United States RNR TIRE EXPRESS - Kansas City Full time

    Job DescriptionJob DescriptionRNR Tire Express is a national franchise retailer of quality tires and custom wheels offered with convenient, affordable payment options designed to fit each customer’s unique budget. Established in 2000, RNR has grown to over 170 locations in 27 states.At RNR we have built a culture around “SERVING our customer and not just...

  • Claims Service Representative

    4 days ago

    Green Valley, AZ, United States Government Employees Insurance Company Full time

    Bilingual (Spanish) Claims Service Specialist – Tucson, AZ 84 hourly/$41,992.Additional 10% bilingual skill differential Claim your career growth as a Bilingual Claims Specialist at GEICO’s Tucson, AZ office and be a part of one of the fastest-growing auto insurers in the United States! If you want a career with plenty of growth opportunities,...

  • AR Collections Specialist TX

    2 months ago

    Houston, TX, United States Creative Financial Staffing Full time

    AR Collections Specialist Job Overview: We are seeking a motivated and detail-oriented AR Collections Specialist to join our fast-paced Accounts Receivable Department. In this role, you will be responsible for managing and collecting on assigned accounts to reduce delinquency and improve cash flow. The ideal candidate will have strong communication skills,...

  • Spanish (Chile) Fact Checker

    4 weeks ago

    , MS, United States Outlier Full time

    Outlier helps the world’s most innovative companies improve their AI models by providing human feedback. Are you an experienced Spanish Chile writer who would like to lend your expertise to train AI models? About the opportunity:Outlier is looking for talented writers with fluency in Spanish Chile to help train generative artificial intelligence...

  • Branch Collection Specialist

    3 weeks ago

    Harrisburg, PA, United States OneMain Financial Full time

    Branch Collections Specialist At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances.  Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain.   In the...

  • Plasma Collection Specialist

    3 weeks ago

    Orange City, Florida, United States CSL Plasma Full time

    About the JobC SL Plasma is seeking a Plasma Collection Specialist to join our team. As a Plasma Collection Specialist, you will play a critical role in ensuring the safe and efficient collection of plasma from donors.About the RoleCollect plasma from donors using automated equipmentMaintain accurate records of donor dataMonitor and maintain equipment and...

  • Collections Specialist

    3 months ago

    Bethesda, MD, United States Creative Financial Staffing Full time

    Collections SpecialistAbout the Company and Opportunity:Our client is an organization in the Bethesda area with over 50 years in the business of helping their customers in the service industry.Due to an vacancy, they are looking to bring on a Collections Specialist.100% onsite.The position is temporary, but for the right candidate can turn permanent.Pay:...

  • Debt Collector

    2 months ago

    Houston, TX, United States D&A SERVICES, LLC Full time

    !00 % On Site Role Check below to see if you have what is needed for this opportunity, and if so, make an application asap. D & A Services is an experienced debt collection agency that servicesthe largest debt purchasers as well as direct bank issuers. We wereestablished in 2010 and we pride ourselves in delivering great service to ourclients and...

  • Collections and Compliance Specialist

    2 weeks ago

    Johnson City, New York, United States Lalor Dental, LLC Full time

    Job DescriptionWe are seeking a skilled Collections Specialist to join our team at Lalor Family Dental, LLC. As a Collections Specialist, you will be responsible for managing patient financial accounts, resolving payment discrepancies, and maintaining positive relationships with patients.About the PositionThis role involves working closely with the insurance...

  • Branch Collection Specialist

    3 weeks ago

    Springfield, VA, United States OneMain Financial Full time

    At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances.  Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain.   In the role Responsible for high volume collections...

  • Spanish (Chile) Freelance Writer

    4 weeks ago

    Wichita, KS, United States Outlier Full time

    Outlier helps the world’s most innovative companies improve their AI models by providing human feedback. Are you an experienced Spanish Chile writer who would like to lend your expertise to train AI models?  About the opportunity: Outlier is looking for talented writers with fluency in Spanish Chile to help train generative artificial intelligence...

  • Plasma Collection Specialist

    2 weeks ago

    Oklahoma City, Oklahoma, United States Octapharma Plasma, Inc. Full time

    We are looking for a skilled Plasma Collection Specialist to join our team at Octapharma Plasma, Inc.In this role, you will be responsible for collecting plasma from donors while ensuring their safety and well-being. Our team-oriented environment offers opportunities for growth and development.The estimated salary for this role is $70,000 - $90,000 per year,...