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Deskside Support Specialist

4 months ago

Salem OR United States Optum Full time
Explore opportunities at The Corvallis Clinic, part of the Optum family of businesses . For more than 75 years, our multi-specialty group has been committed to delivering exceptional care to our patients and fulfilling careers to our team members. As a leading clinic in Oregon's mid-Willamette Valley, we serve more than a quarter-million people with offices in Corvallis, Albany, and Philomath. Join a team that empowers you from the start and values work-life balance, teamwork, and trust. We offer comprehensive benefits and competitive pay. Elevate your career with us and discover the meaning behind Caring. Connecting. Growing together.

The Deskside Support Specialist performs hardware and desktop applications support and repairs for user departments across the Clinic. Also works in concert with other IT staff to resolve hardware, software, and communication problems. Furthermore, assists in resolving IT problems for day-to-day users over the phone. Works with departments for specialty hardware needs/set-ups. Manages services related to IT.

Location: 444 NW Elks Dr, Corvallis, OR 97330 (Aumann Building)

Schedule: Monday-Friday, 8am-5pm (start and end times may be slightly flexible)

Role Type: Full-time onsite with up to 30% local travel

Primary Responsibilities: Deskside Support, 60% of position
  • Will participate and maintain a culture within The Corvallis Clinic consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within
  • Act as an integral member of the Information Technology team to assure common effort toward the achievement of the departmental and organizational mission and vision
  • Evaluate workplace environments for selection of personal computer hardware and desktop software according to clinic guidelines. Provide installation and testing of the approved equipment/software. Consult with end users to identify needs and concerns. Provide troubleshooting for desktop computer hardware. Evaluate and resolve desktop system problems as assigned by the help desk, manage, and utilize PC standard image system for clinic PC inventory
  • Participate in on-call activities in rotation with teammates. Ensure availability and response times while on call. On call activities are for both the IT Support team and the EHR team
  • Work in tandem with team members to assist users in working remotely
  • Serve as the primary coordinator for management of the clinic's application and technical support systems
  • Working independently and with minimal supervision, assist users and staff over the phone and in person to help solve their hardware and software problems
  • Remain current with software and hardware applications used by the Corvallis Clinic
  • Participate in regularly scheduled departmental training and review sessions. Participate in presentations as requested
  • Communicate with vendors to support and solve issues outside of the standard IT influence.
  • Assist in evaluation of all applicable software and hardware upgrades, releases or enhancements as requested and report findings and recommendations
  • Monitor and evaluate all existing PC system configurations and recommend upgrades when productivity could be enhanced by conversion
Secondary Responsibilities: Helpdesk Support, Engineering, Lab Systems Support, Hardware Management/Provisioning and User Phone Profiles, 20% of position
  • Monitor and manage the work queue on behalf of the Information Technology Services Department in cooperation with the Information Technology Manager
  • Assist with Tier 1 and Tier 2 Helpdesk support calls, elevate any Tier 3+ Helpdesk support calls as needed
  • Assist with Tier 1 EHR helpdesk support calls, elevate any Tier 2+ EHR helpdesk support calls
Tertiary Responsibilities: Miscellaneous Projects, 20% of position
  • Support department specific software and/or hardware and assist with management and deployment
  • Set up stations for temporary technology use, such as seasonal clinics
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma/GED (or higher)
  • One of the following:
    • 5+ years of IT service experience in a business environment and CompTIA A+ or CompTIA Network+ certification
    • Associate's degree with 2+ years of IT service experience in a business environment and CompTIA A+ or CompTIA Network+ certification
    • Bachelor's degree with 1+ years of IT service experience in a business environment and CompTIA A+ or CompTIA Network+ certification
Preferred Qualifications:
  • Strong understanding of Active Directory, hardware, operating systems, client software, and client-side networking
  • Knowledge in installing and supporting Microsoft Office products
  • General understanding of Citrix XenDesktop and XenApp
  • Imaging PC hardware and deployment knowledge
  • Strong organizational, time management and communication skills
  • Good team player with strong customer service skills and able to adjust to a flexible work schedule
  • Critical thinking skills to interpret customers' needs and present out of the box solutions
  • Willingness to learn/processes new information of which to put into practice
  • Patience and curiosity to hunt down troublesome errors and work with team members to find the root of the issue
  • Ability to work with customers in distress and provide a pathway to success
Perks and Benefits:
  • Work-life balance is a top priority at The Corvallis Clinic
  • 7 holidays + 2 floating holidays = 9 Paid Holidays Early release on Christmas Eve and New Year's Eve
  • Generous Personal Leave Accrual
  • Benefits: Medical w/ HSA or HRA, Dental, Flexible Spending Acct (FSA)
  • Employer contribution to HSA and HRA (when enrolled in Medical Plan)
  • Employer paid Long Term Disability (LTD), Basic Life/AD&D, Employee Assistance Program (EAP)
  • Voluntary Benefits (Vision, Life Insurance and AD&D, Pet Insurance, Aflac, Legal Shield)
  • Retirement - 401k eligible and auto enrolled after 90 days, 100% vested from day 1, with discretionary clinic match after 1 year (w/hours requirement) and discretionary Profit Share after 2 years (w/hours requirement)
  • Pay on Demand (up to 2x per month)
  • Casual Fridays (with clinic approved attire)
  • Year-round employee engagement events and festivities
  • Team centered culture, delivering exceptional medical care with compassion and a commitment to service

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.