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Client Experience Associate
4 days ago
Location: Moorestown, NJ
Pay Range: $20-26 per hour
Start Date: ASAP
Schedule/Hours: Monday-Friday, in-office, 8:45 AM - 5:15 PM during training.
Day-to-Day Duties/Responsibilities for Customer Service Representative:
SKILLS REQUIRED:
Strong interpersonal skills and the ability to build professional relationships.
Proficiency in project management methodologies and best practices.
High attention to detail and the ability to meet critical deadlines.
Strong math skills.
Excellent multi-tasking abilities in a fast-paced environment.
Comfortable communicating with clients via phone or in writing.
Active listening skills.
Creative problem-solving abilities and resourcefulness.
Forward-thinking with a business-minded approach.
Eagerness to learn and take on new challenges.
Ability to handle more than basic data entry tasks.
EDUCATION AND EXPERIENCE FOR CUSTOMER SERVICE REPRESENTATIVE:
Bachelor’s degree in Business or related field preferred.
5+ years of relevant, progressive experience in client service and client management (promotional products experience a plus).
Proficiency in MS Office, particularly Outlook and PowerPoint.
Experience with CRM systems (SAP Business 1 experience a plus).
RESPONSIBILITIES FOR CUSTOMER SERVICE REPRESENTATIVE:
Build strong client relationships, improve the client journey, and create a positive client experience in conjunction with Sales staff.
Apply project management principles to support client programs.
Develop and maintain supplier relationships.
Participate in new client onboarding and kick-off meetings.
Prepare and present promotional item presentations based on client needs.
Source promotional items and prepare full cost analyses for orders.
Work directly with supplier factories and warehouse staff.
Troubleshoot and resolve order issues.
Keep sales team members informed of client-related issues.
Enter order details in the CRM system, ensuring accurate pricing and cost capture.
Expedite rush orders and keep clients updated on order developments.
Address quality defects and ensure client satisfaction.
Use CX support team for routine tasks to focus on value-added activities.
Perform other duties as assigned.
BENEFITS FOR CUSTOMER SERVICE REPRESENTATIVE:
Paid Time Off (PTO) / Paid holidays
On-site gym with free weights, treadmills, and elliptical trainers
401(k) with Employer Contribution / Profit Sharing Plan
Health, Dental & Vision Coverage
Voluntary life, legal, and FSA plans
Long Term Disability Insurance
Apply now to join our dynamic team and make a significant impact on our client experience
IND38
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