Client Experience Associate

2 weeks ago


Moorestown, United States PeopleShare Full time

Client Experience AssociateLocation: Moorestown, NJ
Pay Range: $20-26 per hour
Start Date: ASAP
Schedule/Hours: Monday-Friday, in-office, 8:45 AM - 5:15 PM during training.Day-to-Day Duties/Responsibilities for Customer Service Representative:Skills Required:
  • Strong interpersonal skills and the ability to build professional relationships.
  • Proficiency in project management methodologies and best practices.
  • High attention to detail and the ability to meet critical deadlines.
  • Strong math skills.
  • Excellent multi-tasking abilities in a fast-paced environment.
  • Comfortable communicating with clients via phone or in writing.
  • Active listening skills.
  • Creative problem-solving abilities and resourcefulness.
  • Forward-thinking with a business-minded approach.
  • Eagerness to learn and take on new challenges.
  • Ability to handle more than basic data entry tasks.
Education and Experience FOR CUSTOMER SERVICE REPRESENTATIVE:
  • Bachelor’s degree in Business or related field preferred.
  • 5+ years of relevant, progressive experience in client service and client management (promotional products experience a plus).
  • Proficiency in MS Office, particularly Outlook and PowerPoint.
  • Experience with CRM systems (SAP Business 1 experience a plus).
Responsibilities FOR CUSTOMER SERVICE REPRESENTATIVE:
  • Build strong client relationships, improve the client journey, and create a positive client experience in conjunction with Sales staff.
  • Apply project management principles to support client programs.
  • Develop and maintain supplier relationships.
  • Participate in new client onboarding and kick-off meetings.
  • Prepare and present promotional item presentations based on client needs.
  • Source promotional items and prepare full cost analyses for orders.
  • Work directly with supplier factories and warehouse staff.
  • Troubleshoot and resolve order issues.
  • Keep sales team members informed of client-related issues.
  • Enter order details in the CRM system, ensuring accurate pricing and cost capture.
  • Expedite rush orders and keep clients updated on order developments.
  • Address quality defects and ensure client satisfaction.
  • Use CX support team for routine tasks to focus on value-added activities.
  • Perform other duties as assigned.
Benefits FOR CUSTOMER SERVICE REPRESENTATIVE:
  • Paid Time Off (PTO) / Paid holidays
  • On-site gym with free weights, treadmills, and elliptical trainers
  • 401(k) with Employer Contribution / Profit Sharing Plan
  • Health, Dental & Vision Coverage
  • Voluntary life, legal, and FSA plans
  • Long Term Disability Insurance
Apply now to join our dynamic team and make a significant impact on our client experience
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