Patient Care Coordinator

4 weeks ago

Waterloo IA United States Sonova Full time
Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Waterloo (IA), United States

Patient Care Coordinator - Waterloo & Marshalltown, IA

Concept by Iowa Hearing, part of Alpaca Audiology

Location: Waterloo & Marshalltown, IA

(Waterloo - 3 days per week; Marshalltown - 2 days per week)

3558 Kimball Ave, Waterloo, IA 50702

9 East South Ridge Rd, Suite D, Marshalltown, IA 50158

Current pay: $19 an hour + Sales Incentive Program

Hours: Monday-Friday 8:30am-5:00pm

Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations?

A day in the life of a Patient Care Coordinator involves:

Providing exceptional customer service in person, over the phone and by email

Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals

Managing and maintaining client accounts while building relationships

Working with insurance companies to ensure successful private & third-party billing

Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided

What you get in return:

Medical, Dental & Vision Coverage

401K with a Company Match

Legal Shield and Identity Theft Protection

FREE hearing aids to all employees and discounts for qualified family members

8 paid holidays and 1 floating holiday annually

Eligible for monthly bonus

Growth and development opportunities

We'd love to hear from you if:

You possess strong communication and customer service skills

You enjoy making outbound calls to ensure our patients stay on their hearing journey

Your aligned with our value of helping others

You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you

Apply today, we look forward to reviewing your application

#INDPCC

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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