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Senior Manager, RAN Engineering Technical Support
2 months ago
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile.
Department Summary
Our Wireless Technology organization is at the forefront of transforming connectivity for the future. We're pioneering the development of the nation's first virtualized, standalone 5G wireless network from the ground up. This network represents the cornerstone of a truly connected world, unbound by the constraints of the past and adaptable to meet the diverse and evolving needs of our rapidly changing society, economy and technology landscape.
Job Duties and Responsibilities
As the Senior Manager of RAN Engineering, Tier 3 Technical Support at DISH, you'll play a pivotal role in the team working on cutting edge technology. DISH is the first to offer 5G SA network using Open RAN on a hybrid cloud infrastructure. Your responsibilities include leading and overseeing a team of 5G RAN Ops Managers, potentially also supervising RAN Engineers and Subject Matter Experts (SMEs) across the U.S. and/or offshore for DISH's Engineering and Operations division.
This role demands strong leadership to steer a technically adept team, crucial for ensuring the delivery and upkeep of Dish's top-tier 5G operational RAN Network. In this role, you will:
- Drive operational excellence for Dish's 5G SA network with Open RAN on hybrid cloud
- Lead team of 5G RAN Managers and RAN System Engineers in Tier 3 Technical Support and lead the broader team of RAN System Engineers
- Provide technical support and training to NOC, including NOC Advanced RAN Ops and markets
- Collaborate with RAN and cloud vendors (AWS, VMware) for Tier-IV product/R&D support
- Oversee SW deployments, new HW/SW changes, and updates
- Develop and maintain National MOPS/SOPS for NOC/market SMEs (O&M)
- Collaborate closely with National teams including RF teams on KPIs, Optimization, and Golden Parameter Configurations, Technology Development, Core, NOC, and Network Engineering
Skills, Experience and Requirements
As a successful Senior Manage of RAN Technical Support, you will have:
- Bachelor’s Degree in Electrical, Electronics, Computer Science, or Telecommunications Engineering (Masters preferred)
- 15+ years of RAN experience, including 5+ years managing teams with strategic thinking and self-awareness
- Proven track record of fostering Operational Excellence
- Proficiency in RAN technologies: 4G, 5G (SA preferred), VoLTE, VoNR, 3GPP, and ORAN standards
- Skilled in managing technical teams/SMEs for Engineering Technical Support (MNO experience advantageous)
- Proficient in ticket tracking services like Jira and ServiceOne
- Strong troubleshooting abilities to resolve network outages; adept at analyzing wireless networks and equipment, with multitasking capabilities in stressful situations
Salary Ranges
Compensation: $127,050.00/Year - $208,725.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range provided is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies. Compensation is also based on the role's location and may change depending on the work location. Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.
