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Graduate Admissions Representative
2 months ago
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet .
The Office of Graduate Studies seeks a motivated and personable part-time Graduate Admissions Representative to help us improve our existing applicant-to-student experience. The part-time Admissions Representative will work in the evenings and on weekends and must be able to work independently. The incumbent is responsible for reaching out to prospective students who have expressed interest in our various graduate programs by responding to email inquiries, receiving, and placing calls to prospects, and providing ongoing, consistent assistance through the entire applicant journey until enrollment. They must possess excellent customer service and customer relation skills.
This position will work Part-Time during the weekend.
Key Responsibilities
- Connect with prospective students via phone, email, or other channels to address inquiries about our programs, application process, admission, enrollment requirements, and available financial support.
- Be the initial contact for SEHD applicants via phone, online forms, or email, embodying the school's brand and enthusiasm.
- Monitor and promptly respond to inquiries through Salesforce CRM, maintaining accurate records and updating profiles to document progress through the applicant journey.
- Guide applicants through the application process, including assistance with required documents and deadlines.
- Collaborate with admissions team members to ensure a seamless applicant experience and achieve enrollment targets.
- Follow up with applicants to provide information, address concerns, and support them through the admissions process stages.
- Answer inbound calls and emails to the SEHD Admission contact points, directing inquiries and ensuring timely responses, including voicemail and email retrieval and routing.
- Make outbound calls and send personalized emails to potential applicants who submit lead forms, acknowledging requests for information and directing follow-up queries.
- Utilize Salesforce to document all interactions and actions with prospective students.
Minimum Qualifications:
Education:
High School diploma or equivalent
Experience:
Minimum 2 years of relevant experience. Any relevant education, certifications and/or work experience may be considered.
Knowledge, Skills and Attitudes:
- Ability to communicate effectively in both oral and written form.
- Ability to handle difficult and stressful situations with professional composure.
- Ability to maintain effective interpersonal relationships.
- Ability to understand and follow instructions.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build relationships across diverse backgrounds.
- Customer-focused mindset and dedication to assisting others in achieving educational goals.
- Detail-oriented and organized, capable of managing multiple tasks effectively.
- Previous experience in customer service, sales, or admissions preferred.
- Flexibility to work evenings and weekends to accommodate prospective students' schedules.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Part timeEmployee Type:StaffPay Grade:A4
