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Field Service Engineer

4 months ago

Washington DC United States Service Express Full time
If you're...

driven by helping others,
energized by solving challenging problems,
passionate about working hands-on with computer hardware,
and motivated by working in collaborative team atmospheres

You may be interested in the Field Service Engineer position that we have available It's an opportunity to join a team that meets the 24/7 data center needs of local customers with a focus on delivering exceptional service with each interaction. This position will require driving to different customer sites for assigned service calls throughout the Washington DC area. When participating in the on-call rotation, our field service technicians may have to drive to any one of these locations at any time of the day or night. You will use your own vehicle and be reimbursed for travel expenses. Additionally, you will be expected to participate in periodic training and at times travel out of state.

Here's what this position is all about:

Maintain and repair data center hardware equipment (primarily mid to high-end servers and other storage devices) of assigned accounts
Understand and deliver on response time, follow up, and resolution commitments to customers and teammates in order to build trust and ensure loyalty
Engage Purchasing department for parts inventory, Technical Support partners for escalation process, and local Sales team to help exceed customer expectations
Complete ongoing training in order to develop and/or maintain technical acumen

What will help you be successful in this position:

Strong troubleshooting skills with at least a basic knowledge of computer hardware
On-call availability for 24x7 customer needs as part of a scheduled rotation throughout the service team
General field service experience preferred

We offer you:

Workplace flexibility that empowers our employees
"Hire the Will and Train the Skill" culture with an effective field service training program
Access to best-in-class support teams within our service-oriented company
Personal growth & advancement opportunities
Paid volunteer hours & birthday off
Several health insurance offerings that start on day one
50% health club membership reimbursement
Company 401k match
$35-$50/hour based on experience

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

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