Senior Director, Software Services US – Cloud Storage
6 months ago
Job DescriptionSenior DirectorLocation: BostonOur client is a fast-growing, young, award-winning company in the space of cloud storage with high profile investors. Position can be based along the East Coast (home office, up to 40% travel in US) but location can be flexible.The Senior Director of Services for North America role is a hands-on position with a focus on keeping clients satisfied with the company’s services starting from delivery of complex deployment projects through maintaining the support SLA while leading the professionals responsible for getting services and support delivered to clients. This role requires vast and proven experience in the areas of customer relationship management, project management, delivery, and support, direct and matrix management capabilities and of course the ability to lead a global and scattered
organization.The Senior Director of Services for North America is responsible for providing an exceptional delivery and support experience to our customers by developing employees and managing the day-to-day different professional services operations. Our managers must deliver excellent results and achieve goals quarter after quarter by building effective teams, creating operational standards, and driving strategic business planning.The Senior Director of Services works closely with the North America Sales Organization including VP of NA Sales and Customer Account Teams and directly reports to the Global VP of Services in HQ abroad.Requirements
1) A Bachelor’s Degree in Business, Computer Science or equivalent education in a related discipline
2) Proven experience in managing complete life cycle, complex enterprise implementations with end-to-end responsibility for project management and delivery, in storage companies
3) 10+ years of previous project management and/or relevant consulting experience driving large scale projects in a matrixed environment
4) Project Management Professional (PMP) certification – advantage
5) At least 5 years of people leadership experience
6) Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
7) Quick and innovative thinking with the acumen to correctly interpret available data.
8) Excellent communication skills (written and verbal) along with good presentation skills at the CXO level.
9) Comfortable and willing to be a hands-on contributor, proactive intervention, leading escalations when business results are at risk.
10) An impeccable record of accomplishment of delivering customer success.Responsibilities
Plan and monitor the day-to-day running of the business to ensure smooth progress
Responsible for the overall satisfaction of customers
Manage the delivery pipeline, by working closely with our sales team and externally with our customers while making sure we achieve our goals and exceed our customer expectations
Lead the planning, implementation, communication workflows and rollout of all the deployment projects
Manage escalated issues and provide leadership and direction in customer crisis situations; Proactively mitigate and resolve any customer concerns or escalations
Implement initiatives and processes to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals
Actively train, coach, and develop the Service Delivery and Support teams
Set clear team targets and individual goals; hold teams accountable by driving performance management process
Develop and administer corrective action and performance improvement plans.
Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
Improve and foster the Project Management Methodology and establish a culture of excellence in complex project management
Develops service level standards focused on response times and issue resolution
Improve the policies and procedures that produce high-quality customer service delivery and support which reflect industry best practices
Develop and maintain the implementation project plan and supporting documentation including but not limited to task assignments, training materials, report requirements, process flows, dashboard metrics, etc.
Review key project deliverables with team members and provide management accurate forecasts for project deliveries.
Ensures that your department needs are correctly prioritized in order to maintain customer expectations and SLA
Define, measure, monitor and analyze measurable Key Performance Indicator (KPI) that demonstrates how effectively the delivery but mainly the support teams are working on and define a correction plan when required.
-
boston, United States Chronos Consulting Full timeJob DescriptionSenior DirectorLocation: BostonOur client is a fast-growing, young, award-winning company in the space of cloud storage with high profile investors. Position can be based along the East Coast (home office, up to 40% travel in US) but location can be flexible.The Senior Director of Services for North America role is a hands-on position with a...
-
Senior Storage Engineer
2 weeks ago
Boston, United States Wasabi Full timeAt Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to...
-
Principal Software Engineer
1 month ago
Boston, United States Wasabi Full timeRole Description: Principal Software Engineer - Storage Role Purpose: Wasabi Technologies Inc. is seeking for a Principal Engineer - Storage to join our Software Development team. In this role, you will use your knowledge of storage devices, the Linux kernel/OS, filesystem and software development to help a team dedicated to a highly reliable, secure,...
-
Boston, United States Amazon Development Center U.S., Inc. Full timeDo you want to join a team of creative and talented software engineers who are helping to change the way data moves to and from the cloud? Do you want to be a part of one of the newest AWS services and have the chance to help define and build its future? If you answered yes to these questions and want to share in the excitement and challenge of building...
-
Senior Cloud Storage Engineer
4 weeks ago
Boston, Massachusetts, United States Amazon Development Center U.S., Inc. Full timeAbout the RoleAs a member of the AWS Storage Gateway team, you will be part of a dynamic and rapidly growing business within Amazon, with over a million active customers in 190 countries around the world. Your applications will connect to the service through a virtual machine or hardware gateway appliance using standard storage protocols, such as NFS, SMB,...
-
Senior Software Engineer
3 days ago
Boston, MA, United States Wasabi Technologies Inc. Full timeAt Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to...
-
Senior Software Engineer
2 weeks ago
Boston, United States Wasabi Technologies Inc. Full timeAt Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to...
-
Senior Software Engineer
3 weeks ago
Boston, United States Wasabi Technologies Full timeAt Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to...
-
Senior Software Engineer
2 weeks ago
Boston, United States Wasabi Technologies Inc. Full timeAt Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to...
-
Senior Cloud Software Architect
1 week ago
Boston, Massachusetts, United States Fidelity TalentSource LLC Full timeFidelity Investments seeks a highly skilled Senior Cloud Software Architect to join our team in shaping the future of financial services. As a key member of our software development organization, you will design and develop scalable cloud-native applications using Java and Spring frameworks.With a strong background in Agile methodologies and Continuous...
-
Boston, Massachusetts, United States Amazon Development Center U.S., Inc. Full timeJob DescriptionAs a software development engineer on the AWS Storage Gateway team, you will play a key role in shaping the future direction and growth of this innovative service. You will join a team of highly productive professionals who are passionate about building world-class software solutions that have real customer impact.About the JobThis is a...
-
Boston, MA, United States Chronos Consulting Full timeSolution Sales Engineer, Cloud Storage – Boston Our client is a fast-growing startup in the cloud storage space, seeking a Sales Engineer to support its pre-sales activities in the north-east of the United States. We are looking for a smart, highly technical team player with extensive sales experience who is enthusiastic to work on delivering storage...
-
Back End Software Engineer
5 days ago
Boston, United States ZipRecruiter Full timeJob Description CATALOG , a Boston-based pioneering startup, is a leader in the field of data storage and computation by harnessing the power of DNA. DNA, known for its millennia-long stability, unrivaled information density, and cost-effective replicability, offers revolutionary potential for latency-tolerant high-density data storage and massively parallel...
-
Boston, Massachusetts, United States 1910 Genetics Full timeJob Overview1910 Genetics is a pioneering biotechnology company developing a novel horizontal AI infrastructure for drug discovery. As a Senior Cloud-based Software Engineer, you will play a pivotal role in designing, developing, and maintaining a state-of-the-art cloud-based platform that empowers our scientists and researchers to make groundbreaking...
-
Senior/Principal Software Engineer
1 month ago
Boston, United States Wasabi Full timeAt Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to...
-
Senior Cloud Engineer Azure Hybrid
4 months ago
Boston, United States CyberTec Full timeJob Title : Senior Cloud Engineer - Azure- Location: Boston, MA( preferred) - 3 days in the office Can be fully Remote, candidates on Eastern time zone - Must be OK to work east coast time zone Job Type : Hybrid or Remote Duration : 12+ months Opening : 1 Opening ! Must Haves : 3-5 years of experience working in Azure cloud platform Hands-on implementation...
-
Senior Project Manager
3 days ago
Boston, MA, United States Divvy Cloud Corp. Full timeSenior Project Manager - IT PMO Rapid7 is seeking a seasoned Senior IT Project Manager to join our IT PMO team with a focus on infrastructure projects. This role is responsible for leading and managing assigned projects including large-scale infrastructure initiatives, such as network upgrades, data center migrations, and cloud integration, from inception...
-
Senior Software Engineer, Cloud Hybrid schedule
2 months ago
Boston, United States Virtual Partner Agency of TER Consulting Full timeJob DescriptionJob DescriptionSenior Software Engineer, Cloud "Sleeper company" in Boston but will likely be the next unicorn. Great business is profitable, but it still feels like a late-stage start-up. Can you bring the energy and experience to take this to the next level?Success in this role will be measured by Key Performance Objectives (KPOs):· Cloud...
-
Cloud Storage Account Sales Executive
3 days ago
Boston, MA, United States Chronos Consulting Full timeOur client is a fast-growing, young, award-winning company in the space of cloud storage with high profile investors. They are seeking to add another Account Executive with a strong technical background. The ideal candidate would possess an equal balance of enterprise account management experience and territory/business development expertise. Required...
-
Storage Engineer
2 weeks ago
Boston, United States Mindlance Full timeDetailed Description of Services: The Storage\Backup Engineer is responsible for helping the senior storage\backup engineer for managing and maintaining our storage and backup environments both OnPrem and in the cloud. Role is to help assist in the efficient operation, functionality, and stability of our storage\backup environments. Principal Duties...
