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Agent Market Manager, Government Plans

3 months ago

Grand Rapids MI United States UnitedHealthcare Full time
Job Description

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

Serving one in five Medicare beneficiaries, UnitedHealthcare Medicare & Retirement is the largest business dedicated to the health and wellbeing needs of seniors and other Medicare beneficiaries. For more than three decades, UnitedHealthcare has served the health care coverage needs of Medicare beneficiaries, navigating through multiple evolutions of the Medicare program and growing to become the preferred choice of more beneficiaries than any other company. Today we remain committed to providing people with a choice of innovative health and well-being solutions that help them access the quality care they need and enjoy the superior experience they deserve.

The role of this MI Agent Market Sales Manager is vital in achieving this commitment to our members through their focus on innovative leadership, agent support and coaching, and accountability for growth and results in all distribution channels selling UnitedHealth Group portfolio of products offered to Medicare beneficiaries. 


If you reside in the state of Michigan, you will have the flexibility to work remotely* as you take on some tough challenges. Travel up to 75% of the time within this Michigan market area. 


Primary Responsibilities:

  • Develop Others into a successful team aimed at increasing growth and market permeation by:

    • Continually building and nurturing agents through educational support on product information, selling skills, systems, and processes at United Healthcare

    • Actively engage in the management and coaching of agent performance by implementing successful start strategy and guiding agents through agent paths

  • Monitor, coach, and train to compliant activity to ensure maximum member satisfaction and retention:

    • Influence and articulate brand ideals and messaging through collaborative engagement with agents and agencies in the development of effective and efficient business and marketing plans

    • Leverage existing, and create new, agency partnerships to produce maximum market dispersion and lead utilization opportunities

  • Facilitate Execution Plans by:

    • Directing and executing strategic and systematic lead management to generate market level growth

    • Fostering connections with community organizations to ensure agents have smooth tactical execution of events and meetings and fully utilize support functions and roles

    • Actively tracking sales activity through the Field Leadership Portal and utilizing data to measure and drive sales activity

    • Networking with professional organizations to create opportunities for referrals, partnerships, and other methods of engagement for both agents and members

    • Utilizing competitive perspective and market knowledge to position United Healthcare as the carrier of choice

    • Effectively and efficiently allocating enterprise resources to maximize growth and profitability

  • Communicate Effectively and Manage Conflict by:

    • Working collaboratively with others (both inside the sales unit as well as outside) to achieve goals

    • Relate to others in an open and accepting manner and treat everyone with dignity and respect while focusing on inclusion and diversity to maximize team performance

    • Keep others up to date on information, openly contributing ideas and fully understanding support decisions made by the team and the organization

  • Lead with and model Achievement Drive by:

    • Demonstrating the ability to meet or exceed performance standards in a timely manner

    • Exhibiting attention to detail and ability to track/maintain various components/data elements required/needed (e.g., sales materials, files, etc.)

  • Display a solid Growth Mindset by:

    • Encouraging innovation and pioneering thinking whenever possible

    • Using facts, sound judgment and application of business knowledge when making decisions within existing processes

    • Quickly identifying and effectively resolving issues/problems in a way that supports the long-term goals of the organization yet meets the immediate needs of the situation 


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Active MI state health insurance license

  • Sales, territory management, business development or related experience

  • Experience managing/leading a team

  • Experience giving presentations to all level leaders of organization including senior managers/executives

  • Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Teams)

  • Ability to work Monday-Friday and outside core business hours, including evenings and weekends, per business needs 

  • Valid driver’s license and good driving history

  • Access to insured and reliable vehicle

  • Ability to travel up to 75% of the time within this Grand Rapids/Detroit, MI, market area

  • Live in or within a commutable distance to Grand Rapids/Detroit, MI


Preferred Qualifications:

  • Experience managing/leading a sales team

  • Sales experience in insurance industry

  • Experience in Medicare products, consumers, or managed care

  • Proven success exceeding company sales goals and deliverables


*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.