IT Support Analyst
1 week ago
Responsible for day-to-day implementation, administration, troubleshooting, maintenance, and application support for the Enterprise Transportation Management Systems (TMS), ERP Systems, HR, Payroll and Benefits, and other various software applications in use at Progress Rail. This position is responsible for maintaining applications and systems needed by the organization to ensure they are fully functional 24/7/365, providing rapid response and support to systems as required.
Req ID
9912BR
City
Albertville
State:
Alabama
Company Description
Railroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success
As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions – whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs.
Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting progressrail.com.
Key Job Elements
• Daily support of enterprise applications. Depending on assigned area, these may include Transportation Management Systems (TMS), ERP systems (General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Planning, Purchasing, Warehousing, Sales, and Invoicing), M5000, Imaging System, etc.;
• Works with internal and external customers to develop test case scenarios for functional enhancements to implement systems in accordance with best practices;
• Responsible for system upgrades, availability and support and act as POC for vendors;
• Provide remote and onsite customer training, ranging from individuals to large groups;
• Engage and interact with users to troubleshoot and resolve system issues;
• Perform code deployments to systems; apply and test vendor patches and upgrades as well as server maintenance with limited business impact;
• Collaborate with leaders to convert business requirements into technical specifications;
• Adhere to SOX and IT policies and procedures in performing job duties;
• Perform other job-related duties as assigned.
Education / Training
• Bachelor’s degree in IT-related field preferred (e.g., CIS, MIS, or related technology field).
Qualifications and Experience
• 2+ years of experience in IT with position-relevant skills;
• Positions require technical support experience in the assigned area of responsibility, dependent on position (e.g., Enterprise Resource Planning (ERP) systems, SharePoint/K2 design/development, Kronos, administration experience in a production environment, etc.);
• Preferred skills/certifications dependent on specific assignment may include MCITP equivalent (SharePoint) or Microsoft Certified SharePoint; K2 Cloud; or ERP proficiency; experience using/administering server operating systems (Windows Server/Linux);
• Knowledge of how to monitor and understand SQL Server Reporting Systems;
• Experience with Segregation of Duties and SOX Controls;
• Proficient with Microsoft Office (especially Excel);
• Highly self-motivated and directed, with keen attention to detail, sense of urgency;
• Proven organizational skills with project management experience;
• Ability to operate calmly in a fast-pace and ever-changing technology environment;
• Ability to manage multiple tasks at once and prioritize accordingly;
• Well-developed analytical and problem-solving skills;
• Excellent customer service and communication skills;
• Passion for researching and implementing new technologies.
Benefits
Competitive Salary
401(k) plan with up to 6% company match (no waiting period with immediate vesting)
Medical/Dental/Vision/Life/Disability Insurance
Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
Flexible Spending Accounts
Paid Vacation
Paid Holidays
Paid Time-Off (PTO)
Employee Assistance Plan
Education Assistance Program
Employee Recognition Programs
Site specific Production and Incentive Plans
Site specific Step and Skill Level Wage Adjustment Plans
Site Specific Relocation and Sign-on Bonus Programs
*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
EEO
Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities
Job Category
Information Technology
PRS Facility Location
Albertville, AL (PRSC Corp HQ) - 001
-
IT Support Analyst
1 week ago
Albertville, AL, United States Progress Rail Full timeJob PurposeSupport multiple ERPs in the areas of General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Planning, Purchasing, Warehousing, Sales and Invoicing.Req ID9911BRCityAlbertvilleState:AlabamaCompany DescriptionRailroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with...
-
IT Support Analyst
3 weeks ago
Albertville, United States Progress Rail Services Full time9911BR PRS Facility Location: Albertville, AL (PRSC Corp HQ) - 001 Job Purpose: Support multiple ERPs in the areas of General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Planning, Purchasing, Warehousing, Sales and Invoicing. Req ID: 9911BR Company Description: Railroads transport goods and people millions of miles every day. At Progress...
-
IT Support Specialist
1 week ago
Albertville, Alabama, United States Progress Rail Full time{"Job Title": "IT Support Analyst", "Job Summary": "We are seeking an IT Support Analyst to join our team at Progress Rail. As an IT Support Analyst, you will be responsible for providing day-to-day support for our enterprise applications, including Transportation Management Systems (TMS), ERP systems, and other software applications. You will work closely...
-
IT Support Analyst
1 week ago
Albertville, United States Progress Rail Full timeJob PurposeApply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.Support multiple ERPs in the areas of General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Planning, Purchasing, Warehousing, Sales and Invoicing.Req ID9911BRCityAlbertvilleState:AlabamaCompany DescriptionRailroads...
-
IT Support Specialist
1 week ago
Albertville, Alabama, United States Progress Rail Full time{"Job Title": "IT Support Analyst", "Job Description": "Job SummaryProgress Rail is seeking a skilled IT Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and expertise to our finance and accounting teams.Key ResponsibilitiesSupport multiple ERPs in the areas of General Ledger,...
-
IT Support Analyst
1 week ago
Albertville, United States Progress Rail Full timeJob PurposeEnsure all your application information is up to date and in order before applying for this opportunity.Responsible for day-to-day implementation, administration, troubleshooting, maintenance, and application support for the Enterprise Transportation Management Systems (TMS), ERP Systems, HR, Payroll and Benefits, and other various software...
-
IT Support Analyst
3 weeks ago
Albertville, United States Progress Rail Services Full time9912BR PRS Facility Location: Albertville, AL (PRSC Corp HQ) - 001 Job Purpose: Responsible for day-to-day implementation, administration, troubleshooting, maintenance, and application support for the Enterprise Transportation Management Systems (TMS), ERP Systems, HR, Payroll and Benefits, and other various software applications in use at Progress Rail....
-
Albertville, United States ProCare Therapy Full timeJob DescriptionJob DescriptionMinimum 1+ years Behavior Specialist experience required.Board Certified Behavior Analyst in Albertville, ALProCare Therapy has been partnering with an amazing school district in Albertville, AL. We are currently searching fora qualified Board Certified Behavior Analyst that is seeking to join one of our trusted schools for the...
-
IT Support Specialist
6 days ago
Albertville, United States Progress Rail Full timeJob SummaryWe are seeking a highly skilled IT Support Analyst to join our team at Progress Rail. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our enterprise applications, ensuring they are fully functional 24/7/365.Key ResponsibilitiesProvide daily support for enterprise applications,...
-
IT Support Specialist
6 days ago
Albertville, Alabama, United States Progress Rail Full timeJob SummaryWe are seeking a highly skilled IT Support Analyst to join our team at Progress Rail. As a key member of our IT department, you will be responsible for providing day-to-day support for our Enterprise Transportation Management Systems (TMS), ERP Systems, HR, Payroll and Benefits, and other software applications.Key ResponsibilitiesProvide daily...
-
Business Intelligence Systems Analyst
6 days ago
Albertville, United States Progress Rail Full timeJob SummaryWe are seeking a highly skilled Business Intelligence Systems Analyst to join our team at Progress Rail. As a key member of our organization, you will be responsible for developing and maintaining business intelligence software systems, including financial consolidation and reporting systems.Key ResponsibilitiesSupport the development and...
-
Part time BCBA
5 days ago
Albertville, United States ProCare Therapy Full timeJob DescriptionJob DescriptionMinimum 1+ years Behavior Specialist experience required.Board Certified Behavior Analyst in Albertville, AL 2024-2025Are you seeking new employment? Procare Therapy has teamed up with a school district in Albertville, Alabamain search of a BCBA for the upcoming school year. Schools are actively interviewing so apply...
-
Customer Support Analyst
5 days ago
Toledo, OH, United States VirtualVocations Full timeA company is looking for a Customer Support Analyst to provide frontline support to customers in the mortgage industry. Key Responsibilities Act as the initial point of contact for user inquiries across multiple support channels Maintain expertise in the system's features and assist in creating knowledge base content Gather client feedback and assist in...
-
Operations Support Analyst
6 days ago
Raleigh, NC, United States VirtualVocations Full timeA company is looking for an Operations Support Analyst (Remote) to provide resolution to client issues requiring in-depth knowledge of technology and processes. Key Responsibilities Interact with trading partners and payers to resolve client issues Support the development of client support documentation as needed Serve as a subject matter expert and...
-
Accountant Analyst
7 hours ago
Saint Louis, MO, United States Production Line Support Inc Full timeAccountant AnalystDirect HirePay rate: $35 per hour - Depending on experience The Accountant / Analyst will hold various responsibilities such as recording journal entries and reconciling various general ledger accounts. The successful candidate will have a positive attitude, be a self-s
-
BI Systems Analyst
2 months ago
Albertville, United States Progress Rail Services Full time9780BR PRS Facility Location: Albertville, AL (PRSC Corp HQ) - 001 Job Purpose: Develop reports for business users in Cognos and Power BI. Responsible for maintaining all application and database accounts in central identification system (CID) to ensure separated accounts are disabled. Req ID: 9780BR Company Description: Railroads transport goods and...
-
Technical Support Analyst
4 weeks ago
Franklin, WI, United States TEKsystems Full timeJob Description: Technical Support Analyst - RemotePosition Summary:As a Technical Support Analyst, you will provide essential technical support within our contact center. Your responsibilities will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is delivered via phone and chat interactions using...
-
Business Analyst for Inventory and MRO Operations
12 hours ago
, AL, United States Lockheed Martin Full timeAbout the RoleWe are seeking a highly skilled Business Analyst to join our team in supporting SAP for the Space business area. As an Inventory/MRO Business Analyst, you will play a critical role in facilitating the development, implementation, and sustainment of the SAP system and processes.Key ResponsibilitiesWork across multiple project teams to optimize...
-
Bilingual Technical Support Analyst
6 days ago
Memphis, TN, United States VirtualVocations Full timeA company is looking for a Remote Bilingual Associate Technical Support Analyst. Key Responsibilities Provide high-quality technical support to diagnose and resolve customer-reported incidents Troubleshoot and resolve issues across various devices including PCs, mobile phones, and smart devices Act as the customer's advocate, ensuring effective...
-
Application Analyst
5 days ago
Wichita, KS, United States VirtualVocations Full timeA company is looking for an Application Analyst - Support and Education. Key Responsibilities Support healthcare, administrative, or financial applications, addressing operational issues and enhancements Provide front-line customer support, develop documentation, and conduct training for users Collaborate with developers to plan features, derive...