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HouseCalls Clinical Team Manager

3 months ago

Clackamas OR United States Optum Full time
Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere.

As a team member of our HouseCalls product, we provide annual clinical assessments to patients in the comfort of their homes. This important preventive care helps identify and reduce health risks for patients, in addition to coordinating appropriate follow-up care to improve health and well-being.

We're connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.

In this role you will have the ability to achieve work life balance. No on-call, no weekends and no holidays required.

The HouseCalls Clinical Team Manager (CTM) will directly manage the daily operations of the field staff Nurse Practitioners. Under the direction of the Regional Manager, the CTM will assist in planning strategies that result in efficiently managing specific markets while ensuring high quality services to our members. The CTM will be responsible for monitoring key performance metrics and quality improvement as well as procure internal and external relationships which will support expansion and success of HouseCalls business initiatives.

Primary Responsibilities:
  • Serve as a mentor and coach to HouseCalls Practitioners (HCP's)
  • Demonstrate clinical expertise and guidance, program insight, and support in all aspects of the role
  • Plan and conduct Ride Along visits in accordance with guidelines set forth by senior leadership. Travel is expected and is dependent upon specific market and geographical need
  • Assist in hiring and training new HCP's
  • Ensure enterprise, department, HIPPA, and regulatory compliance: Maintaining security of Protected Health Information (PHI) and Intellectual Property (IP)
  • Responsible for all GSS functions: Update status change, terminations, PTO management, population and network development reconciliation
  • Perform yearly common reviews and continually manage performance. Implement coaching plans and/or corrective action plans related to standards set forth by business initiatives
  • Regular meetings and collaboration with supporting departments to ensure operational efficiency
  • Provide solutions to scheduling, assignments, and staffing plans
  • Plan and develop compelling market strategies and present to Senior Leadership during Business Reviews
  • Workforce management: Manages demands of a rapidly changing staffing environment with resilience. Analyzes and makes fact based decisions utilizing forecasting model
  • Host monthly team meetings to communicate updates on company goals and performance: Monitor and address field concerns and communicate to senior leadership
  • Represents HouseCalls in a positive, solution focused manner that embodies our corporate values: Integrity, Compassion, Relationships, Innovation and Performance
  • Develop strategies to increase job satisfaction and reduce turnover rates
  • Identify key talent and provide opportunities for professional growth and career advancement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Successful completion of an accredited Nurse Practitioner program: Masters or Doctoral prepared
  • GNP, FNP, ANP, or board certified or eligible with an unencumbered license to practice in assigned state
  • 5+ years of practice experience in a clinical setting

Preferred Qualifications:
  • 2+ years of leadership skills (e.g., Review work of others, serve as an expert in their field, serve as a mentor and leader, lead functional or segment teams or projects, motivate and inspire team members)
  • Experience in a home setting
  • Experience in working within a managed care environment
  • Knowledge of HEDIS and STAR quality measures
  • Proficiency in Microsoft Office products and applications
  • Proven excellent organizational and administrative skills=
  • Proven s olid written and verbal communication

HouseCalls is a unique program designed to enhance and improve quality care for our members. We provide in home assessments to members and tailor our care based on the individual and their health care needs.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.