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Work Control Manager

2 months ago

Columbia SC United States University of South Carolina Full time


Work Control Manager

Department: SAAS Housing Facility Management

Advertised Salary Range: $49,396 to $49,396

Part/Full Time: Full Time

About UofSC
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service helping to build healthier, more educated communities in South Carolina and beyond.
Inclusive Excellence Statement
At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.
Advertised Job Summary
Work Control Manager
  • Do you enjoy supervising and mentoring Students?
  • Are you organized and understand shift work and customer support?
  • Do you know how to provide exceptional customer service?
  • Do you know how to train and mentor students to provide exceptional customer service?


This position is a key leadership position within Facilities Operations. It provides the overall leadership for our 24/7/365 FIXX Work Control Center, which is supported with 2 FTE and 20 student workers. The call center is the first means of communication with our customers and this position is responsible for scheduling and maintaining a well-trained staff that correctly responds to customer requests and emergencies. The Work Control Manager is the liaison with our customer and the rest of Facilities Operations. Through collecting and reviewing data and producing accurate and timely reports, this position guides process improvements and quality delivery of service. The normal work hours for this position are 8:00 am to 4:30 pm. To meet the demand for training new and existing staff and provide oversight and guidance for all team members, this position will need to periodically flex their work week. This position has been designated as essential personnel during inclement/hazardous weather and other emergencies.

Essential Job Duties and Responsibilities:
1. Creates exceptional customer experiences by ensuring that staff adhere to established protocols when responding to telephone, written, and in-person inquiries.
2. Evaluates processes and procedures, works with Work Management Team
3. Works with the SAAS Student Employment Manager to recruit, hire, train, and evaluate student employees to ensure accurate staffing and scheduling to meet service level and response time objectives.
4. Provide effective leadership
Perks:
  • Some of the BEST benefits you can find
  • Work-Life-Balance: Full-time pay with a 40 hour work week
  • Generous paid time off
  • An engaging and collaborative on-campus environment
  • You ll enjoy the historic beauty of the University of South Carolina campus, surrounded by amenities, so you ll love where you work

Minimum Qualifications (Classified and Unclassified positions)
Master s degree and 1 year related experience in business, public administration or administrative services, or bachelor s degree and 3 years related experience; or equivalency.
A valid Driver s license is required.
Preferred Qualifications
Experience with Training and Work Management processes and programs.
Knowledge/Skills/Abilities
Excellent customer service, interpersonal, written, and verbal communication skills.
Excellent computer skills including knowledge and proficiency with spreadsheet, database management, and work management procedures. Ability to plan, organize, and review the work of staff
Ability to develop and implement administrative policies and procedures and evaluate their effectiveness. Ability to communicate effectively.
Job Close Date
09/29/2024

Special Instructions to Applicant
This posting is a re-advertisement. Applications previously submitted are all being considered. Previous applicants do not need to reapply.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by September 29, 2024.

The University of South Carolina offers a valuable benefits package including but not limited to:

  • Health and Life Insurance
  • Retirement Programs
  • Paid Tuition
  • Dependent Scholarships
  • Annual Leave
  • Sick Leave
  • 13 Paid Holidays (including an extended December holiday)
  • Paid Parental Leave
  • Professional Development Opportunities


Click here to learn more about why you should work at USC.
To apply, please visit:

EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.

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