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National Operations Manager

2 months ago

Mokena IL United States DISH Full time
Job Description Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile.


Department Summary

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.


Job Duties and Responsibilities

The National Operations Manager (NOM) is a managerial support role for a region which provides regional representation for all national operations initiatives, new business rollout, and manager development.  As a role unencumbered with direct reports, the NOM operates with flexibility to support the Regional Director and Region Managers as needed.  The NOM leverages their operations experience to impact change where needed and improve overall performance.

 

Key Responsibilities:

  • Triage – needs based - immediate & potentially sustained on-site support (severe process, performance issues)
  • Development – new(er) leaders and/or offices with performance gaps (cost, execution, process) that will benefit from additional on-site & remote support; some will require in-market travel along with continued follow-up phone support, and repeat travel as needed; others may be purely remote supplemental to what the Regional Director and/or Region Manager are doing
  • Support – new(er) leaders w/strong support structure (eg new OM in a market w/performing RM), introduction, offer of support, availability as a resource

Skills, Experience and Requirements

Education and Experience:

  • Bachelor’s degree coupled with five plus years related District/Regional Operations experience; equivalent combinations of education and experience will be considered; a valid driver’s license with a clean driving record is required 

Additional requirements:

  • Excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills
  • Flexible; able to manage responsibilities and priorities in a fast paced, growth oriented and time-critical environment, across a given market (500+ indirect reports)
  • Ability to travel 50-75% of the time
  • Ability to respond, interact, and collaborate with all levels of the organization

Salary Ranges

Compensation: $110,110.00/Year - $157,300.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.