Registered Nurse-Telephone Triage: Full Time Days, Every Other Weekend Req
4 weeks ago
Inspire health. Serve with compassion. Be the difference.
Job Summary
Provides assistance to callers transferred from GCEMS 911 dispatch, using established guidelines for telephone triage, to assess and assist the caller by providing information, assisting with scheduling a medical appointment, assisting with transport, referring back to 911 or other means to meet the callers medical need. Accomplishes the responsibilities of this position by integrating and maximizing the work of various disciplines, resources and services across departmental lines and those agencies participating in this program such as GCEMS dispatch and MD offices, clinics and others.Provides clinical direction to patients and families calling with questions or medical direction regarding both pediatric and adult patients. Demonstrates clinical competency utilizing evidence based practices/research in all areas of the nursing process.
Works with internal and external sources to assure a smooth and efficient handling of all patient calls and compliance with applicable state and federal regulations.
Collaborates as appropriate with other departments to ensure efficient processes and facilitate problem solving.
Uses advanced level nursing skills and telephone triage guidelines to assess and prioritize different types of conditions and symptoms including when to refer back to 911.
Accountabilities
- Performs the activities within the scope to handle and increase the call volume. Accomplishes the responsibilities of this position by integrating and maximizing the work of various disciplines, resources and services across departmental lines and outside agencies. 20%
- Completely and accurately documents all activity. Collects data and completes nursing assessment utilizing appropriate area and /or age specific standards/policies and tools. 10%
- Identifies/assesses patient/family learning needs and teaches accordingly by using language and terminology the patient/family is familiar with providing examples to clarify ideas, -utilizing appropriate resources
- Communicates with the patient/family's need for education/teaching to others in the healthcare continuum, utilizing resources within the interdisciplinary healthcare team as necessary.10%
- Coordinates patient appointments as appropriate with designated offices and agencies. 10%
- Performs follow-up phone calls on all callers within 16 hours of original call and documents and provides additional referrals and follow-up as needed. 10%
- May monitor call activity to assure timely answering of calls or make recommendations for expansion of the program as needed. 10%
- Proactively develops customer service relationships by listening and understanding both internal and external customers. Anticipates and provides solutions to customer needs, giving a high priority to customer satisfaction. 10%
- Demonstrates positive communication by acknowledging internal and external customers, patient representatives and Prisma Health employees in a prompt, pleasant and professional manner. Conversation is appropriate at all times. 10%
- Maintains a positive attitude in the department, accepts change and embraces opportunities to positively contribute to the department. 10%
Minimum Education
Associate's Degree - Nursing
Minimum Experience
3 years - Acute care nursing
Required Certifications/Registrations/Licenses
SC Registered Nurse
Work Shift
Day (United States of America)Location
Greenville Memorial Med CampusFacility
7001 CorporateDepartment
Telephone TriageShare your talent with us Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
-
Greenville, SC, United States Prisma Health Full timeInspire health. Serve with compassion. Be the difference. Job Summary Provides assistance to callers transferred from GCEMS 911 dispatch, using established guidelines for telephone triage, to assess and assist the caller by providing information, assisting with scheduling a medical appointment, assisting with transport, referring back to 911 or other means...
-
Greenville, SC, United States Prisma Health Full timeInspire health. Serve with compassion. Be the difference.Job SummaryProvides assistance to callers transferred from GCEMS 911 dispatch, using established guidelines for telephone triage, to assess and assist the caller by providing information, assisting with scheduling a medical appointment, assisting with transport, referring back to 911 or other means to...
-
Greenville, United States Prisma Health Full timeInspire health. Serve with compassion. Be the difference. Job Summary Provides assistance to callers transferred from GCEMS 911 dispatch, using established guidelines for telephone triage, to assess and assist the caller by providing information, assisting with scheduling a medical appointment, assisting with transport, referring back to 911 or other means...
-
Greenville, United States Prisma Health Full timeInspire health. Serve with compassion. Be the difference. Job Summary Provides assistance to callers transferred from GCEMS 911 dispatch, using established guidelines for telephone triage, to assess and assist the caller by providing information, assisting with scheduling a medical appointment, assisting with transport, referring back to 911 or other means...
-
GREENVILLE, United States Prisma Health Full timeInspire health. Serve with compassion. Be the difference.Job SummaryProvides assistance to callers transferred from GCEMS 911 dispatch, using established guidelines for telephone triage, to assess and assist the caller by providing information, assisting with scheduling a medical appointment, assisting with transport, referring back to 911 or other means to...
-
Greenville, United States Prisma Health Full timeInspire health. Serve with compassion. Be the difference.Job SummaryProvides assistance to callers transferred from GCEMS 911 dispatch, using established guidelines for telephone triage, to assess and assist the caller by providing information, assisting with scheduling a medical appointment, assisting with transport, referring back to 911 or other means to...
-
GREENVILLE , South Carolina ,, Greenville County, SC, United States Prisma Health Full timeInspire health. Serve with compassion. Be the difference.Job SummaryProvides assistance to callers transferred from GCEMS 911 dispatch, using established guidelines for telephone triage, to assess and assist the caller by providing information, assisting with scheduling a medical appointment, assisting with transport, referring back to 911 or other means to...
-
Full-Time Day Shift Telephone Triage Nurse
2 days ago
Greenville, South Carolina, United States Prisma Health Full timeJob SummaryWe are seeking a skilled Registered Nurse to join our team as a Telephone Triage Specialist. In this role, you will be responsible for providing assistance to callers transferred from emergency services, using established guidelines for telephone triage, to assess and assist the caller by providing information, assisting with scheduling a medical...
-
Telephone Triage Nurse
2 months ago
Raleigh, NC, United States WakeMed Full timeAbout WakeMed:Position Information:The Telephone Triage Nurse is responsible for providing appropriate health information as well as triaging the patient to the most appropriate level of care. By utilizing assessment skills in conjunction with established medical protocols will provide phone advice education and triage within a full spectrum of acuity....
-
Registered Nurse
2 days ago
Greenville, South Carolina, United States Prisma Health Full timeJob SummaryWe are seeking a skilled Registered Nurse to join our team as a Telephone Triage Specialist. In this role, you will be responsible for providing assistance to callers transferred from emergency services, using established guidelines for telephone triage, to assess and assist the caller by providing information, assisting with scheduling a medical...
-
Greenville, SC, United States Prisma Health Full timeInspire health. Serve with compassion. Be the difference. Job Summary Provides assistance to callers transferred from GCEMS 911 dispatch, using established guidelines for telephone triage, to assess and assist the caller by providing information, assisting with scheduling a medical appointment, assisting with transport, referring back to 911 or other means...
-
Greenville, SC, United States Prisma Health Full timeInspire health. Serve with compassion. Be the difference. Job Summary Provides assistance to callers transferred from GCEMS 911 dispatch, using established guidelines for telephone triage, to assess and assist the caller by providing information, assisting with scheduling a medical appointment, assisting with transport, referring back to 911 or other means...
-
Greenville, SC, United States Prisma Health Full timeInspire health. Serve with compassion. Be the difference.Job SummaryProvides assistance to callers transferred from GCEMS 911 dispatch, using established guidelines for telephone triage, to assess and assist the caller by providing information, assisting with scheduling a medical appointment, assisting with transport, referring back to 911 or other means to...
-
Registered Nurse
4 days ago
Greenville, South Carolina, United States Prisma Health Full timeJob SummaryAs a Registered Nurse - Telephone Triage Specialist at Prisma Health, you will play a vital role in providing exceptional patient care and support through our telephone triage program. This is an exciting opportunity to make a difference in the lives of our patients and their families.Key ResponsibilitiesAssess and prioritize patient calls,...
-
Telephone Triage Registered Nurse
6 days ago
Greenville, United States Vidant Health Full timeJob Description ECU Health About ECU Health ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers...
-
Telephone Triage Registered Nurse
6 days ago
Greenville, United States Vidant Health Full timeJob Description ECU Health About ECU Health ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers...
-
Telephone Triage Nurse
4 days ago
Wilmington, DE, United States Nemours Foundation Full timeTelephone Triage Nurse (Casual)Nemours Children's Health is seeking an experienced pediatric telephone triage nurse to support our primary care practices in Delaware, Pennsylvania and Florida. This is a casual (8 hours/week), fully remote position that is self-scheduled and requires one shift every other weekend and two holidays per year. Shifts for the...
-
Registered Nurse
3 days ago
Greenville, South Carolina, United States Prisma Health Full timeJob SummaryPrisma Health is seeking a skilled Registered Nurse to join our team as a Telephone Triage Specialist. In this role, you will provide critical care to patients over the phone, utilizing your expertise in nursing to assess and prioritize different types of conditions and symptoms.Key Responsibilities:Provide telephone triage services to patients,...
-
Telephone Triage Registered Nurse
3 weeks ago
Greenville, United States Prisma Health Full timeOverview of the RoleAs a Registered Nurse specializing in telephone triage, you will play a vital role in delivering healthcare services remotely. Your expertise will be crucial in assessing patient needs and providing timely support.Core ResponsibilitiesAssist callers referred from emergency services, adhering to established protocols for telephonic...
-
Registered Nurse
3 days ago
Greenville, South Carolina, United States Prisma Health Full timeJob SummaryPrisma Health is seeking a skilled Registered Nurse to join our team as a Telephone Triage Specialist. In this role, you will provide critical care to patients over the phone, utilizing your expertise in nursing to assess and prioritize different types of conditions and symptoms.Key ResponsibilitiesProvide telephone triage services to patients,...
