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Registered Nurse

2 months ago


Greenville, South Carolina, United States Prisma Health Full time
Job Summary

Prisma Health is seeking a skilled Registered Nurse to join our team as a Telephone Triage Specialist. In this role, you will provide critical care to patients over the phone, utilizing your expertise in nursing to assess and prioritize different types of conditions and symptoms.

Key Responsibilities:
  • Provide telephone triage services to patients, using established guidelines to assess and assist callers with medical needs.
  • Collaborate with internal and external sources to ensure a smooth and efficient handling of patient calls and compliance with applicable state and federal regulations.
  • Work with other departments to ensure efficient processes and facilitate problem-solving.
  • Perform follow-up phone calls on all callers within 16 hours of the original call and document and provide additional referrals and follow-up as needed.
  • Develop customer service relationships by listening and understanding both internal and external customers, anticipating and providing solutions to customer needs.
Requirements:
  • Associate's Degree in Nursing
  • 3 years of acute care nursing experience
  • SC Registered Nurse certification
About Prisma Health

Prisma Health is a leading healthcare system in the United States, dedicated to transforming healthcare for the benefit of the communities we serve. Our vision is to provide exceptional patient care, education, and research, while fostering a culture of innovation and excellence.