Retail Assistant Manager

2 months ago

Kalamazoo MI United States Verizon Full time
When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

You'll inspire a sales team and create exceptional customer experiences in one of our retail stores. In this role, you’ll help inspire store teams and develop the best sales specialists by driving sales targets to financials and store merchandising. You’ll create a superior in-store experience that will make customers feel good about our brand and solutions—and help them to choose our wireless products and services.

  • Leading your team by resolving customer issues and assisting with customer transactions.

  • Inspiring, training, and coaching your team to deliver an exceptional customer experience.

  • Identifying selling skill gaps, then creating and implementing development plans to help meet and exceed individual sales metrics and assigned quotas.

  • Leading store operations (i.e., analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality).

  • Monitoring inventory by restocking shelves with product, maintaining device security and managing store cleanliness.

  • Managing store merchandising and planogram compliance in accordance with company expectations.

  • Completing store opening and closing activities.

What we’re looking for...

You’re a confident leader who collaborates with others to achieve results. You’re equally good at inspiring team members and engaging with customers. People want to be on your team. You drive results, use good judgment, and provide feedback so your team can develop and grow. You effectively manage multiple priorities simultaneously, but still ensure you provide attention to every detail - and every person.

You’ll need to have:

  • Associate’s degree or two or more years of work experience.

  • Three or more years of relevant work experience.

  • Willingness to work evenings, weekends and holidays.

  • Willingness to work additional shifts, if necessary, typically during the summer months, November through December, and/or during peak vacation periods.

Even better if you have:

  • A degree

  • Demonstrated ability to drive positive results in a cohesive environment with individual commission structure.

  • Demonstrated skill in negotiation and conflict negotiation and the ability to build trust and act as an influencer.

  • Strong written and oral communication skills.

  • Demonstrated ability to balance multiple, sometimes competing priorities in a fast-paced environment.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be workingIn this worksite-based role, you'll work onsite at a defined location(s).

Scheduled Weekly Hours40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.


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